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After enabling, for the first headset use, users need to lift the headset from the charger, place it back, and then lift it again
Alternatively, before activation, unassign headsets via WMS (Devices -> choose device -> click Assign to user -> in the Extension field, choose “unknown”). Subsequently, users should press the Call button when lifting the headsets from the charger
Step 5. Installing W-AIR firmware for managing incoming calls
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This step is temporary until the stable firmware version is released. Before installing this custom package, make sure to update the Base Station and the Headsets to the firmware version 06.70.00.01 as described in Step 4. Updating Firmware. |
Download the firmware package: https://drive.google.com/file/d/1_9PQqfuwqqtxd9eplV-OALTqonYYdsZf/view?usp=drive_link
Upload the package from your PC to the PBX using the FileZilla tool (SFTP) or the console
Code Block scp -P2222 wms-wildixair-firmwares_6.05.20231207.1~e70be32e_all.deb admin@pbx_domain.wildixin.com:/home/adminadmin@pbx_domain.wildixin.com -> insert your PBX domain name
Access home/admin directory
Code Block cd /home/admin/Unpack the package
Code Block dpkg -i wms-wildixair-firmwares_6.05.20231207.1~e70be32e_all.debNavigate to WMS Devices menu, select the W-AIR Base Station and click Configure / Sync device
W-AIR Headsets start updating, you can check the status on the Base Station’s web interface
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Detailed description on W-AIR Headsets firmware update can be found in W-AIR Headset User Guide, “Update of the Firmware” section. |
How to perform the Demo
During a demonstration of x-hoppers, you can present both basic and advanced scenarios to showcase the system's capabilities. Basic scenarios involve scanning QR codes or using tablets and utilizing x-bees for gathering and posting content, while advanced scenarios showcase integration with Veesion and ChatGPT, taking communication to the next level.
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To showcase tablet scenarios, you do not need to have an actual tablet, you can use a web version by using the link:
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Joining the broadcast
The broadcast is the core functionality of x-hoppers, it refers to the network created by the system that enables real-time communication between x-hoppers users (retail assistants).
x-hoppers users are connected to the broadcast in Retail mode (muted) by default once W-AIR Headsets are lifted from the charging cradle.
To start speaking in the broadcast, use one of the options:
Call button: press and hold the button to get unmuted. You stay unmuted only while pressing the button. When the button is released, the Headset goes back to mute
Mute button: press the button to unmute and be able to speak in the broadcast. All people in the broadcast can hear you. You stay unmuted till Mute button is pressed again or till the Headset is placed to the Charger
It is also possible to manage incoming and outgoing calls while being connected to the broadcast. Once a call ends, the Headset will automatically return to the broadcast.
To answer incoming calls:
Double-press Call button to answer the call
Double-press AUX Function button to finish the call
To make outgoing calls:
Open x-bees app on your device
Access the dialpad within the app
Before placing the call, select the Headset as the audio output device to ensure the call audio is routed through the Headset
Dial the desired number using the dialpad and initiate the call
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Wildix desk phones can also join the broadcast, as long as they are connected to the same PBX. We suggest connecting SuperVision (specifically relevant for managers) and joining the broadcast via one of the following options:
In case you need to join several broadcasts, you can set a dedicated Function key to enter each broadcast. |
Joining the broadcasts remotely
One of the remarkable features of x-hoppers system is its ability to allow users to join any broadcast from any location using any device. By dialling into x-hoppers demonstrations line via PSTN, for example, you are presented with a menu of choices to engage with the system and join specific broadcasts, allowing for flexible and accessible participation.
To demonstrate:
...
Dial CLASSOUND DID from an external device
Choose one of the options from the interactive menu:
...
How to perform the Demo
During a demonstration of x-hoppers, you can present both basic and advanced scenarios to showcase the system's capabilities. Basic scenarios involve scanning QR codes or using tablets and utilizing x-bees for gathering and posting content, while advanced scenarios showcase integration with Veesion and ChatGPT, taking communication to the next level.
| Tip |
|---|
To showcase tablet scenarios, you do not need to have an actual tablet, you can use a web version by using the link:
|
Joining the broadcast
The broadcast is the core functionality of x-hoppers, it refers to the network created by the system that enables real-time communication between x-hoppers users (retail assistants).
x-hoppers users are connected to the broadcast in Retail mode (muted) by default once W-AIR Headsets are lifted from the charging cradle.
To start speaking in the broadcast, use one of the options:
Call button: press and hold the button to get unmuted. You stay unmuted only while pressing the button. When the button is released, the Headset goes back to mute
Mute button: press the button to unmute and be able to speak in the broadcast. All people in the broadcast can hear you. You stay unmuted till Mute button is pressed again or till the Headset is placed to the Charger
It is also possible to manage incoming and outgoing calls while being connected to the broadcast. Once a call ends, the Headset will automatically return to the broadcast.
To answer incoming calls:
Double-press Call button to answer the call
Double-press AUX Function button to finish the call
To make outgoing calls:
Open x-bees app on your device
Access the dialpad within the app
Before placing the call, select the Headset as the audio output device to ensure the call audio is routed through the Headset
Dial the desired number using the dialpad and initiate the call
| Tip |
|---|
Wildix desk phones can also join the broadcast, as long as they are connected to the same PBX. We suggest connecting SuperVision (specifically relevant for managers) and joining the broadcast via one of the following options:
In case you need to join several broadcasts, you can set a dedicated Function key to enter each broadcast. |
Joining the broadcasts remotely
One of the remarkable features of x-hoppers system is its ability to allow users to join any broadcast from any location using any device. By dialling into x-hoppers demonstrations line via PSTN, for example, you are presented with a menu of choices to engage with the system and join specific broadcasts, allowing for flexible and accessible participation.
To demonstrate:
Dial CLASSOUND DID from an external device
Choose one of the options from the interactive menu:
Option 1: Ring all retail assistants in Call group. By pressing 1, you initiate a broadcast to all users in a specific Call group. This option is ideal for scenarios where a general announcement or message needs to be communicated to all users simultaneously
Option 2: Hunt through Call group with Priority or Round Robin strategy. By pressing 2, you trigger a call routing mechanism that hunts through each user connected to a specific Call group in a predefined order. This option is suitable for customer care scenarios where callers need to be connected to representatives consecutively until a successful connection is established
Option 3: Call directly to a single user. By selecting 3, you directly contact a specific user, typically a manager or designated contact person. This option allows for one-on-one communication and is useful for private conversations
Option 4: Join broadcast 1. Pressing 4 enables you to join the first broadcast. This option grants the ability to participate in a specific broadcast session and communicate with all users simultaneously
Option 5: Join Broadcast 2. Pressing 5 enables you to join the second Broadcast, extending the capability to address a different group of users simultaneously
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x-hoppers offers a dedicated Analytics feature that provides detailed statistics about the system’s usage. By monitoring these metrics, managers can gain insights into the time distribution of retail assistants in conferences, including the total time spent, wait time, and talk time, as well as view statistics per each separate store, including the number of active users, average and total talk time and monitor , including the total time spent, wait time, and talk time, as well as view statistics per each separate store, including the number of active users, average and total talk time and monitor the usage of help points, both tablets and QR codes. Such information can be valuable for analyzing productivity and optimizing conference management to improve efficiency.
To access x-hoppers Analytics, follow these steps:
Open x-bees and navigate to Analytics menu, Liveboards tab
Select “x-hoppers: Agents Stats” Liveboard to view Agents or Stores Stats or
Select “Demo: x-hoppers HelpPoints” Liveboard to demonstrate the usage of help points
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To access x-hoppers Analytics, follow these steps:
Open x-bees and navigate to Analytics menu, Liveboards tab
Select “x-hoppers: Agents Stats” Liveboard to view Agents or Stores Stats or
Select “Demo: x-hoppers HelpPoints” Liveboard to demonstrate the usage of help points. Note, that stats for this report are artificially generated. To show the real statics per a specific PBX, select “x-hoppers HelpPoints”
Tip: To generate statistics for multiple stores, it is necessary to have multiple active conferences.
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. Note, that stats for this report are artificially generated. To show the real statics per a specific PBX, select “x-hoppers HelpPoints”
Tip: To generate statistics for multiple stores, it is necessary to have multiple active conferences.
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Detailed description of x-hoppers Analytics can be found in x-hoppers Analytics. |
View headset battery level
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The support starts from WMS Beta 6.06.20240227.1. To get the version, upgrade your PBX from rel60beta. |
On the W-AIR Devices page in WMS -> Devices, in the column Battery you can find information about the battery level of the headsets. If the headset is charging, the relevant icon is displayed next to the battery level indication:
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