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In case Salesforce Auto Logging integration is enabled (for more information, check the documentation: x-bees Admin Guide), the summary and transcription of meetings and calls are automatically added to Salesforce:
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3. On the Details tab -> Task Information -> Comments section you can find the call summary and transcription:
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Note: The data that can be displayed in Comments is limited to 32 KB (around 32000 characters) according to Salesforce regulations. If the transcription exceeds this limit, the transcription is cut. You can view find the full text of the transcription in Related -> Files (see step 4 below). |
4. On the tab Related you can find the attached file with the complete transcription of the call/ conference:
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