Page Comparison

...

...

Step 1. Mapping Green Box to PBX

...

• Scan any QR code located inside the boxBox

• After scanning, you will be redirected to a web page where you need to provide insert the necessary data to map the box Box to your PBX (you can find the required data in the email we sent you):

  • Your company name

  • PBX domain name

  • Simple Token key

...

Set your preferred language for the mapping and Help Points interfaces (see Basic scenarios chapter). If you need to change the language, please contact support.

...

• Once the mapping process is completed, you can proceed to the further setup

...

...

...

• Navigate to Dialplan menu, Dialplan rules tab

• Download and import the following Dialplan procedures in Dialplan rules tab

  • View file
    name "XHoppersHelpPoints" and "clickcollect" Dialplan procedures.bkp

    - required for playing notifications for x-hoppers users if one of the help points is triggered and demonstrating click and collect scenario

  • View file
    name "ChatGPT" Dialplan procedure.bkp

    - required for ChatGPT Integration

  • View file
    name x-hoppers remote join demo.bkp

    - required for dialling into x-hoppers broadcasts remotely

...

• Modify the users Dialplan by adding *Wairhotline*as a called number and add the following Dialplan applications:

  • Set -> Language -> choose language

  • Speech to text -> insert Please unmute and say question for Chat GPT, or wait to join the broadcast or any customized text

  • Jump to if -> "${RECOGNITION_RESULT}"="question" -> select ChatGPT procedure

  • Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or create it dynamically using TTS, for example Welcome to x-hoppers, joining the broadcast

  • Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc

...

...

• To gather and post transcriptions of conversations, use these commands in Terminal:

  • create directory /etc/systemd/system/pbx-data-engine.service.d

    Code Block
    # mkdir /etc/systemd/system/pbx-data-engine.service.d

  • add the following key to the file 

    Code Block
    # vi /etc/systemd/system/pbx-data-engine.service.d/override.conf [Service] ExecStart= ExecStart=/usr/sbin/pbx_data_engine.py --daemon --mode calls presence -cr

  • add the following data to /rw2/etc/pbx/x-hoppers.json file

    Code Block
    [ { "audio_conf_id": "2", "xbees_channel_id": "f6d17593-98b6-471d-941a-cd03153f" } ]

    • audio_conf_id: ID of the audio broadcast channel in x-hoppers where the communication takes place

    • xbees_channel_id: ID of the x-bees conversation, where the content will be posted

  • reload systemd and restart the service to apply the changes:

    Code Block
    # systemctl daemon-reload # systemctl restart pbx-data-engine-data-engine

Configuring Voice-Enabled User Authorization

Within x-hoppers, you can enable the logic of assigning W-AIR headsets to users via speech-to-text and verify their identity by voice footprint. In this chapter, we will explore how to enable and use this feature.

• By default, this feature is disabled and can be activated by adding the following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file

  Code Block
  --xhop_voice_login true

• Install the specific libraries to enable verification of identity by voice using this command

  Code Block
  pip install librosa

• View file
  name x-hoppers_auth.bkp

  - set up the Dialplan to allow users to record their voice footprint.

• Add the variable XHOP_VOICE_AUTH=yes to WMS -> Dialplan -> General Settings -> Set dialplan variables field

When the feature is enabled:

• Users need to call the designated number in the Dialplan and follow the instructions to record their voice footprints

• Upon lifting W-AIR headset, users are prompted to say their name and surname

• The system matches the pronunciation with user records and assigns the headset accordingly

• Each time the headset is placed into the charger, it gets unassigned meaning that it gets Service license type

If you have already assigned the headsets via WMS, to initiate this feature:

• After enabling, for the first headset use, users need to lift the headset from the charger, place it back, and then lift it again

• Alternatively, before activation, unassign headsets via WMS (Devices -> choose device -> click Assign to user -> in the Extension field, choose “unknown”). Subsequently, users should press the Call button when lifting the headsets from the charger.

Step 5. Installing W-AIR firmware for managing incoming calls

...

...

Joining the broadcast

The broadcast is the core functionality of x-hoppers, it refers to the network created by the system that enables real-time communication between x-hoppers users (retail assistants).

...

Joining the broadcasts remotely

One of the remarkable features of x-hoppers system is its ability to allow users to join any broadcast from any location using any device. By dialling into x-hoppers demonstrations line via PSTN, for example, you are presented with a menu of choices to engage with the system and join specific broadcasts, allowing for flexible and accessible participation.

...

x-hoppers offers a dedicated Analytics feature that provides detailed statistics about the system’s usage. By monitoring these metrics, managers can gain insights into the time distribution of retail assistants in conferences, including the total time spent, wait time, and talk time, as well as view statistics per each separate store, including the number of active users, average and total talk time and monitor the usage of help points, both tablets and QR codes. Such information can be valuable for analyzing productivity and optimizing conference management to improve efficiency.

To access x-hoppers Analytics, follow these steps:

• Open x-bees and navigate to Analytics menu, Liveboards tab

• Select “x-hoppers: Agents Stats” Liveboard

...

• to view Agents or Stores Stats or

• Select “Demo: x-hoppers HelpPoints” Liveboard to demonstrate the usage of help points. Note, that stats for this report are artificially generated. To show the real statics per a specific PBX, select “x-hoppers HelpPoints”

...