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x-hoppers Changelog: new features and improvements for x-hoppers. Other changelogs: https://www.wildix.com/new-releases-and-updates/ x-hoppers documentation: https://wildix.atlassian.net/wiki/x/RCDOAQ Link for sharing: https://wildix.atlassian.net/wiki/x/AYBID |
x-hoppers Date: 19.01.2024
Improvement
[WMS-18658] - x-hop: added possibility to enable the logic of assigning x-hoppers headsets to users via speech-to-text, by taking the headset from the charger and pronouncing the user name
How-to:
The feature is disabled by default. To enable, add the following parameter to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file:
--xhop_voice_login true
When enabled, each time the headset is placed into the charger, it gets unassigned. When a user lifts the headset from the charger:
- The user is asked to say their name
- The user should pronounce the name and surname
- The system looks for the user and assigns the headset to the user
Important: For the feature to start working on the headsets, follow one of the following procedures:
a) After enabling the feature, when using the headsets for the first time, users need to lift the headsets from the charger -> place into the charger -> lift from the charger again.
b) Alternatively, before performing the upgrade and activating the feature, unassign headsets via WMS (Devices -> choose device and click Assign to user -> in the Extension field, choose “unknown”). Then, when users lift the headsets from the charger, they need to press the Call button first.
Note: The support starts from WMS Beta 6.05.20240119.1.
x-hoppers Date: 28.12.2023
Improvement
[WMS-18695] - x-hop: added possibility to customize redirect links in Green Box Demo flow to make more personalised demos
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- Proceed to Analytics tab -> open "x-hoppers: Agents Stats" Liveboard
- Navigate to the Stores Stats tab
Documentation: x-hoppers Agents and Stores StatsAnalytics
x-hoppers Date: 16.11.2023
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Note: The data in “x-hoppers: Agents Stats” report is displayed only in case of a PBX with x-hoppers licenses and if there were active x-hoppers calls.
Documentation: x-hoppers Agents Stats
x-hoppers Date: 07.06.2023
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x-hoppers Date: 01.06.2023
Improvement
[WMS-17236] - sys: added the possibility to increase x-hoppers volume in case of noisy environment.
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- W-AIR firmware starting from v 650b2
WMS 6.01.20221122.1 or higher
- Activated x-hoppers
How-to:
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Note: The support starts from WMS 6.01.20221122.1 or higher
Documentation: x-hoppers Admin Guide
x-hoppers Date: 24.10.2022
Improvement
[WMS-14707] - x-hop: simplified the initial process of x-hoppers setup
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