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This Document provides instructions on how to set up the Call Group notifications manager feature that allows all users to view missed calls notifications for specific Call groups.

Created: November 2020

Updated: June 2022

Permalink: https://confluencewildix.wildixatlassian.comnet/wiki/x/YILPBJRXOAQ

Table of Contents

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Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:
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Go to WMS Dialplan -> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:

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Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can - See voicemail - group" in WMS -> Users -> Groups

BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:

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Note

Reference documentation:

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A missed events counter indicates there is a missed call or a voicemail:
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To view notifications, go to Fn keys tab -> mouse over the BLF and click on Options button (three dots) to open a list of missed calls and voicemails:

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To mark a missed call as seen, tick it off and click Mark as read icon (eye icon); to play a voicemail, click Download icon. For other available interactions, follow Collaboration User Guide
A missed event becomes marked also for all users subscribed for the Missed calls manager

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Note
Note: Even if you dial a contact from which a call was missed, it is still marked as missed. To mark it as seen, use Mark as read option.

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Send missed calls notifications to Call Group manager's email (WMS 5.03)

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Make sure you’ve indicated Call Group notifications manager email. Go to WMS -> Users, find the Call Group notifications manager, and click Edit
Fill out the Email field and click Ok:

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Go to WMS -> Dialplans and modify the Dialplan procedure used for the Call Group. Add Set application with variable CG_MANAGER_MAIL_NOTIFY=yes before the Call group application:

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Click Save

Note
Note: For notifications to be sent to email, make sure the SMTP client is configured via WMS -> Settings -> System -> SMTP client.

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Versions Compared

Old Version 16

New Version 17

Key

Send missed calls notifications to Call Group manager's email (WMS 5.03)