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Note

Note: By default, Wildix provides a package of 200 SMS per each user per month. Once the package is used, a fee will be charged for each sent SMS. The same fee as for calls is applied (CallTerminationArea_1). You can check the fee on WMP -> Price list -> CLASSOUND.


Note

Note: Starting from December 2023, 2-way SMS is available for Belgium, Denmark, Czech Republic, Italy, Lithuania, Poland, Singapore, Sweden. Currently, to  order 2-way SMS DIDs for the mentioned  countries, open a Customer Care ticket.


Note

Note:

  • For some countries, it is necessary to register your sender ID. As a local regulator, it can block SMS sender IDs that are not registered. The list of countries is listed here ETA per Country (1).
    To register ID, make a request to the CLASSOUND support team.

  • For Italy, destinations don't use Sender IDs with Italian given names (such as Federica, Marco, Francesca): Italy has received a lot of phishing traffic in the past using this type of Sender IDs, which is why these messages were filtered as probable phishing attempts. It is not recommended to use this type of Sender IDs. 

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  • Min. supported versions: 
    • WMS: 5.03.20210826.1
    • iOS mobile app: 8.1.45805
    • Android mobile app: 5.02.06
  • The UK Country Code (+44) set in WMS Settings -> PBX -> Language and Region

  • Available for new mobile number +447: United Kingdom (2-way SMS) CLASSOUND DIDs


Usage

Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:

  1. Enter/ select a phone number in Collaboration Search field -> click 2 Way SMS: [number].


    Starting from WMS 6.03.20230630.3, it is also possible to send SMS during a call. For this, click other and choose the option Two-Way SMS:

    Image Modified 


  2. A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).

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