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This guide gathers all the information on setting up and using the Voicemail service. Created: January 2019 Updated: July 2022 Permalink: https://wildix.atlassian.net/wiki/x/lQbOAQ |
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General information and limitations
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Demo video: https://youtu.be/NOexnOSSJLQ
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<iframe src="https://youtube.com/embed/NOexnOSSJLQ" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
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Custom provisioning parameter EnableMWISubscribe allows enabling Voicemail LED notifications for analog phones connected to W24FXS 2015. More information: Provisioning Custom Settings.
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Video tutorial - Setting call forwarding rules
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<script src="https://fast.wistia.com/embed/medias/jzr33s5c78.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><span class="wistia_embed wistia_async_jzr33s5c78 popover=true popoverAnimateThumbnail=true" style="display:inline-block;height:315px;position:relative;width:560px"> </span>
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Video tutorial - Setting call forwarding rules based on user status, call type
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<script src="https://fast.wistia.com/embed/medias/3sgkb51t6i.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><span class="wistia_embed wistia_async_3sgkb51t6i popover=true popoverAnimateThumbnail=true" style="display:inline-block;height:315px;position:relative;width:560px"> </span> |
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Note: in case call is sent to VM before answer, greeting is played; in case call is sent to VM after answer, only beep is played. |
Video tutorial:
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<script src="https://fast.wistia.com/embed/medias/ec07tbkzn1.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><span class="wistia_embed wistia_async_ec07tbkzn1 popover=true popoverAnimateThumbnail=true" style="display:inline-block;height:315px;position:relative;width:560px"> </span> |
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Exit Code "0" from Voicemail allowing caller to speak with an operator
Use case: someone has reached the company and the call was sent to Voicemail, caller can hit 0 at any time to speak with an operator
How to enable it:
- Add the parameter operator=yes to the file voicemail.conf (More information: Custom config parameters List)
- Add the letter ‘o’ as called number to the Dialplan context (add "o" as called number and under it add "Dial the phone" / "Call group")
Dialplan example:
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The "o" entry must be added to all originating Dialplans that a call arrives in, where you want the user to be able to utilize the 0. Examples:
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Auto-deletion of Voicemails
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