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Outlook integration supports: Calendar Sync, Presence, User pictures, Click2call, IM, Call popup, Caller name lookup, live search in Outlook contacts, URL to create / edit contact during an incoming call. Updated: May 2022 Permalink: https://confluence.wildix.com/x/DANKAw |
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Features
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Make sure that Wildix Outlook Integration is active in Outlook Options -> Add-ins. To add Wildix to Add-Ins:
- Go to File -> Options:
- Go to Add-Ins and select Wildix Outlook Integration -> click Ok to save the changes:
For other features:
- Min. Outlook version: 2016
- Office Pro Plus 2016 or Office Standard 2016 + Skype for Business (make sure Skype is not running, since Microsoft accepts only one source for presence)
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- Go Collaboration Settings -> Extensions -> install Integration service:
For detailed instructions on how to install WIService, check this guide: What is WIService: Installation.
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- Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon -> select Settings
- Activate the option Enable Outlook Integration (admin rights required):
- After the activation, Wildix Outlook Integration is available in Outlook Calendar:
- click Settings to choose calendars to be synced with Collaboration
- click About to check the integration version and open logs if needed
Watch Wildix Products Video Tutorials, Outlook Integration.
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Go to Collaboration Settings -> Outlook (the tab appears after the integration is installed) and click the toggle switch Enable calendar sync:
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Note: The calendar sync can take up to 10 minutes after you enable it. |
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Click the Calendar icon to see the upcoming events from your Outlook calendar:
- Status mapping: allows you to set the corresponding Wildix Collaboration status for each Outlook calendar status; additionally you can enable / disable the status message
- Publish working hours: enables sync of working hours from Outlook calendar with Wildix Collaboration; additionally you can select the Wildix Collaboration status displayed when you are out of office and enter the status message
- Hide status message of private events: enable if you don’t want status message of private events to be displayed as your status message of Wildix Collaboration
- Popup: allows you to open Outlook upon receiving or placing a call:
- On-click (Incoming/ Outgoing call): click the link to open the app
- Ringing (Incoming call): the app opens upon receiving a call (when call is in “ringing” state)
- Call generation (Outgoing call): the app opens upon placing a call (when call is in “ringing” state)
- Answer (Incoming/ Outgoing call): the app opens right after a call is answered
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