| Scroll export button | ||||||||
|---|---|---|---|---|---|---|---|---|
|
| Info |
|---|
On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters. Created: November 2023 Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg |
| Table of Contents |
|---|
Introduction
CDR-View in x-bees allows you to monitor the call activity of the employees and get reports related to the number of calls, costs, call duration, usage of trunks, etc, as well as analyze the activity of call agents and response groups.
Requirements
- WMS version 6.01.20220621.2 or higher
- License: x-bees-SuperBee
| Note |
|---|
Note:
|
- Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).
| Note |
|---|
Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened. |
| Warning |
|---|
Important: If you need to disable Cloud Analytics, please contact Wildix Technical Support, as it may affect presence sync in x-bees. |
How to access CDR-View
To access CDR-View:
- Go to Analytics -> on the Home or the Liveboards tab, select CDRView X.X, where X.X is a version
View Different Charts
x-bees CDR-View provides the report data in different charts and you can easily navigate between them by choosing the necessary tab:
...
Call Quality
Note Note: currently this report is in Beta stage, available from WMS 6.04.20230815.1 and higher.
Filter Report Data
On the page that opens, you can see a report that displays data according to the filters at the top:
...
For most filters, you can choose either to include or exclude data:
Save filter settings
Add a new view
After you've applied filters to the report, you can save the filter settings:
1. Click on the button Save view to the left of the filters panel:
2. Enter the view name, choose if you want to make it available for other users and click Save:
Change view
The next time you open CDR-View2.0, the system automatically opens the report in the saved view. To return to the default view, click on the name of the current view at the top (1) and press Reset Liveboard (2):
Here you can also switch to another saved view if available.
Manage views
Click on the button to the left of the filters section on the top (1) and select Manage views (2):
On the Manage views screen, you can rename the view, delete it or make it visible for others:
...
To clear the filters, click Clear all at the top:
Choose time bucket / filters / sorting via the charts
You can also choose time bucket, apply filters or apply preferable sorting directly on the charts. For this, click on the top bottom button (1) and select the option you need (2) (in our example on the screenshot below it is "Time Bucket"):
Schedule Schedule Reports
Create scheduled report
CDR-View allows you to configure scheduled reports to have them sent to email(s) at specified interval.
...
Click Save to save the scheduled report.
Manage scheduled reports
To manage your scheduled reports, click the More (three dots) button (1) and select Manage schedules (2):
...