Page Comparison

On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters.

Created: September 2023

Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg

Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened.

Note: 

• Flow id is the unique identifier of a call, including all call transfers. 
  For example, you see a call that consists of multiple parts and want to filter all its parts. You can use Flow id for this.
• Part refers to the number of transfers, starting from 0. First part of a call is a 0 transfer, the next on is the first transfer (Part=1), etc.
• In the Flags column, call flow is marked with flags (which act like tags). Currently, the following flags are available: voicemail, wizyConference, pbxConference, mobility, fax.
• The columns From MOS / To MOS (the Mean Opinion Score) display the caller / callee overall voice call quality. MOS is a rating from 1 to 5 ( 1 = the lowest score, 5 = the highest score), which is standardized by the International Telecommunications Union ITU-T.

• Service Number column displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer. For internal calls, the value is Null. Service Number column is available starting from WMS 6.04. 

• Ring Time displays the time when no one has picked up the call yet. Wait Time displays the waiting time in such cases as call put on hold, IVR etc.