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On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters. Created: September 2023 Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg |
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Introduction
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Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).
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Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened. |
How to access CDR-View
To access CDR-View:
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For most filters, you can choose either to include or exclude data:
Filter data via values in the report
Starting from WMS 6.04, it is possible to filter report data by choosing necessary values right on the report:
1. Select the item you want to filter data by (e.g. Internal calls as on the screenshot below)
2. Right-click on it and press Filter:
The report is then filtered by the parameter you have just chosen:
You can select multiple filters if required (select the item on the report -> right-click on it and press Filter again).
To clear the filters, click Clear all at the top:
Choose time bucket / filters / sorting via the charts
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