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Hotel Manager is a part of Wildix WebAPI library. This document explains how to configure and to use Hotel Manager extension. Created: December 2018 Permalink: |
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Introduction
Hotel Manager extension is a part of Wildix WebAPI library, but it can be used independently as a separate and ready-to-use extension. For more information on WebAPI library, read the document WebAPI Admin Documentation.
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- guests check-in, check-out (guest names are updated in WMS)
- wake-up calls scheduling
- room housekeeping status clean / dirty
- call billing billing per room
Wildix also offers an integration with hotel PMS, more information: Hotel Integration - FIAS protocol.
Add rooms
For managing restrictions and ACL for calls placed from hotel rooms, a separate ACL group was created in Users → Groups:
Now you can add rooms in WMS → Users in the same way as you add users. For more information on adding users, please consult WMS Start Guide - Adding users manually.
When adding a room, specify user type - "Room", in this way you will be able to differentiate hotel rooms from normal PBX users:
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Group "Rooms" that manages ACL permissions for hotel rooms is assigned to each hotel room (field "Group" - "Rooms") |
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By default "users" Dialplan is assigned to each room, however you can create a separate Dialplan for managing calls placed from hotel rooms in WMS → Dialplan and assign this Dialplan to each room in the field "Dialplan" |
Here is an example of WMS → Users configuration, where four hotel rooms are present, located on two floors. To differentiate floors "Department" field was used:
Access Hotel Manager
You have the following options:
To access the Hotel Manager interface, you can use our online demo available at https://www.wildix.com/webapi/hotelManager/
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If you are using our online demo or if you have uploaded Hotel Manager on your server, you need to add the domain to the whitelist in WMS Settings -> → PBX -> → Security; see documentation: Domain Whitelist (Allow Origin). If you are having issues with accessing Hotel Manager, read the WebAPI document -> Access WebAPI Demo. |
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- Host: URL of your Wildix PBX, example: elenatest.wildixin.com
- Extension: your extension (make sure Collaboration web page is open with the same extension)
- Password: your Web password for access to Collaboration
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Collaboration web page should be open from the same user as for access to Hotel Manager interface. Make sure that user that accesses the Hotel Manager interface is of "admin" type. Otherwise |
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You can also use Hotel Manager in the following ways:
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To access the Hotel Manager page, select the PBX user to use for access to the Hotel Manager interface (receptionist), and make sure that:
- Collaboration web page is open at the same time as the Hotel Manager for that user on the same PC in the same browser
This user is of "admin" type (otherwise you will not be able to update the guest's name upon check-in
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For more information on user types, read WMS Start Guide - Adding users manually.
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Note that you can select User type - Room (first line) to differentiate normal PBX users from hotel rooms. |
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hotel rooms are added to the roster of your user; you can add rooms to your roster from Collaboration → Other → Edit Colleagues (read Collaboration guide - Colleagues (roster) for more information) or in WMS → Users → select a user and click Edit preferences, then scroll down to Roster (read WMS Start Guide - User preferences for more information:
Now you are ready to access Hotel Manager interface. Go to https://www.wildix.com/webapi/hotelManager/ and click "Settings" icon ("Wheels" icon in the upper right corner) to enter your PBX credentials:
- Host: URL of your Wildix PBX, example: elenacloud.wildixin.com
- Extension: extension of user* to access Hotel Manager
- Password: your Web password for access to Collaboration
You should be able to view rooms subdivided by their Department field ("Floor" in our case):
Hotel Manager services
Check-in and Check-out
Press "Check-in" icon from the interface to check-in a guest
On the next step you can enter the guest's name
Warning User must be of "admin" type to be able to update the guest's name.
- Guest's name is updated both on Hotel Manager interface, in WMS interface, on the display of a WP4X0 series installed in the room
After you press "Check-out" icon, the guest information will be is updated in Hotel Manager interface, in WMS, on the phone's display and --the guest will be is removed from the room.
Setting Wake-up calls
For the correct processing of wake-up calls you have need to configure a new Dialplan procedure in WMS → Dialplan.
Create a new procedure and name it "alarmclock":
Called number: X.
- Dial the phone → wake-up call is placed to the room
- Set - Caller name - Failed Failed Alarm Clock-${EXTEN} → in case wake-up call failed (e.g. no answer / reject), caller name is changed to "Failed Alarm Clock-<room number>"
- Dial the phone - 324 (receptionist extension number) → receptionist will receive a call in case of failed alarm clock and as caller name the following information will be displayed "Failed Alarm Clock-1001" (where 1001 is the room number)
Called number: alarm
- Play sound - select the ring tone or upload a new one (this sound is played to the guest after they answer a wake-up call)
After you have configured the procedure for processing wake-up calls, specify write down this Dialplan procedure in Hotel Manager Settings (press click the "Wheels" icon in the upper right corner):
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Guests can set up wake up calls directly from the room: dial Feature code 773 and follow the audio instructions. In case a guest places a wake-up call request from the room, the information will be updated on the Hotel Manager web interface automatically. |
Service make up room
From Hotel Manager interface you can change housekeeping status of the room: "make up room" / "clean"
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Housekeepers can change the room status directly from the room phone: dial Feature code 771 and follow the audio instructions. In case a housekeeper changes the room status from the phone installed in the room, the information will be updated on the Hotel Manager web interface automatically. |
Call billing
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For the correct charing of call costs, it is necessary to upload pricelists in WMS → Trunks → Pricelists. To download a pricelist template and for the information on how to upload pricelists on the PBX, please refer to the WMS Start Guide - Pricelists:
After you have uploaded a pricelist, do not forget to associate the trunk used for outgoing calls with the priceslist in WMS → Trunks.
After you have uploaded a pricelist and associate associated the trunk with it, authorized users can view the call costs in CDR-View:
The information on call costs per room can now be also viewed and printed via Hotel Manager interface. To view call costs, click "Call history" icon:
You can select the exact time period using the fields "From" and "To", and click the "Print" icon to print out the call billing information for the guest:
ACL and restrictions for calls from hotel rooms
It is recommended to create a separate ACL group for hotel rooms, as explained in the chapter
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