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This guide will lead you through the process of Microsoft Teams integration usage, starting from the app installation and activation, and ending with practical examples for call placing. Requirements:
Created: July 2020 Permalink: https://confluence.wildix.com/x/Y4GEB |
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Link to the application
The application is available for download from this link.
Configuration of Domain Whitelist
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More information about the domain whitelist available here. |
Whitelist is configured in WMS -> Settings -> PBX -> Security.
To configure a domain whitelist:
Enter the domain name 'https://msoffice.wildix.com' and click + to add the value:
- After you enter the value, click Save:
Activate Microsoft Teams Connectors for all Company Members
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'Upload a custom app' option is only available for members with admin rights on Office365. |
Click on the 'Apps' tab on the bottom-left menu of Microsoft Teams.
Scroll the menu until you see the 'Upload a custom app' item and click on it.
- In the picklist, choose 'Upload for your organization'.
Browse your computer and choose wildix_teams.zip downloaded from the link above.
Click on 'Open' to add the Application to Microsoft Teams.
- A new category now appears in the 'Apps' menu: 'Built for your organization'.
- All your colleagues can now find this application from the 'Apps' section in their Team interface.
Integration Installation for colleagues
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Click on the 'Apps' tab on the bottom-left menu of Microsoft Teams.
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In the menu, proceed to the 'Built for your Organization' section.
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Click on the 'Wildix' item.
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Click on the 'Add' button.
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Click on the 'Login to Azure' button. After the login you should see the next form:
Fill in your PBX credentials to the form and click on the 'Connect' button
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Keep the Collaboration open while working with the app |
- Extension
- Web-Password
PBX URL.
Use the 'https://YourPBXName.wildixin.com' format.
Application Usage
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Keep Collaboration open while working with the app |
Once you end the setup process you can access the application from the left side navigation panel.
The application interface consists of three columns:
Dialpad
A place to fill in the phone number and dial it. The call is placed through the PBX.
Select your current device
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More information about the assigned devices available here. |
A select list. Here you can choose which device you want to use for incoming and outgoing calls.
Users
List of all users from your linked Microsoft Azure account with:
- Contact name
- Job Title
- Phone number
Call History
List of previous calls with:
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teams4Wildix Datasheet
The datasheet is a preview of the teams4Wildix integration coming in Q3 of 2021.
teams4Wildix user guide is coming soon.
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The user guide of the pre 2021 Microsoft Teams integration can be found here: https://drive.google.com/drive/u/0/folders/1aUGV-v9EMhMCCs0LlydOpoYkUSrHoSyK |