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This guide provides all the necessary information connecting and using WP410, WorkForce, WP480G, WP490G (End Of Life) and WelcomeConsole. Useful links:
Updated: April 2020 Permalink: https://confluence.wildix.com/x/BQI8AQ |
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Important: WP490G is End Of Life! |
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Note: for provisioning of WP4X0, Workforce, WelcomeConsole, read WMS Start Guide. |
Mounting instructions
WP410: attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand).
Recommendations for WP410 wall mounting:
- Round (convex) screw head type of max 10 mm diameter
- Any screw drive type
- Any screw thread type depending on wall material
Example:
WorkForce, WP480G / WP490G / WelcomeConsole: attach the stand to the phone (desk mounting); for wall mounting (WorkForce, WP480G only), use wall mount bracket (article can be purchased separately, code: WallMount for WP480G; WorkForce-WallMount for WorkForce)
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If you perform logout via Feature Code 99 on a phone, you are automatically logged out of all the phones phones assigned to your account. To change the behavior, use Custom Dialplan variable "MULTILOGIN_SUPPORT=yes", consult consult Custom Global Dialplan Variables List for for details (available starting from WMS version 4.02.44435.37). |
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BLF / Function keys must be set by user in Collaboration Settings -> Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: Collaboration - User Guide.
For WP490 with extension module/ WelcomeConsole, you can additionally set up up to 40 BLF keys on each extension module (up to 3 modules are supported). Detailed information: Phones Accessories Quick Start Guide.
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Note: To use the keypad extension, add "Exp module" BLF key after having added 20 keys.
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WP410 supports up to 4 BLF keys distributed on 2 pages, WorkForce and WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, WelcomeConsole supports up to 60 Function keys including extension module. Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.
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- monitor call status (incoming call/ active call); additionally you can see who is calling and enable a beep or a ringtone when a monitored colleague receives an incoming call (details in Collaboration - User Guide)
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<iframe src="https://youtube.com/embed/Jr0cAIhgWT0" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
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<iframe src="https://youtube.com/embed/YLRFD_et0L8" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
- press BLF key to place a call (when idle) or to transfer a call (during a call), to pick up a call (when monitored user is receiving an incoming call)
Park Orbit
Video:
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<iframe src="https://youtube.com/embed/09xs1e_a1CY" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> |
More details in the guide: How to implement the Parking feature
Contact center BLF (4.0X, 5.0X)
It is possible to log into Call groups as a dynamic user via "Contact center" BLF on WP4X0VoIP phones. Detailed information can be found in Call distribution in Call groups Guide.
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It is possible to enable PIN protection by adding ACL ability "Cannot use" - "Voicemail without pin code" (WMS 4.0X/ WMS 5.0X).
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Note: This ACL restriction is present by default for the USA and Canada. |
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For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 VoIP Phones Manual.
Custom provisioning settings
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Note: BLF keys are set up by a user via Collaboration or by PBX administrator via WMS. Refer to the section Function keys of Collaboration User Guide for more information. |
- 4 BLF keys (2 pages) for WP410 Sept 2016 / 2017 (use Navigation keys to move between the pages):
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