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The Document describes what is Wildix Integration Service (WIService), the installation process and available features. Created: February 2019 Updated: November 2020 Permalink: https://confluence.wildix.com/x/EgAeAg |
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Integration service (WIService)
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Installation
Go to Collaboration Settings -> Extensions:
Integration service -> click INSTALL
- WIService.pkg (macOS)/ SetupWIService.exe (Windows) is downloaded
- Install the package following the prompts
MacOS:
Windows:
WIService on Windows supports auto update option starting from v. 3.1.2
- To enable the option, make sure the box Keep Wildix Integration Service up to date is ticked when completing WIService setup
- Windows Task Scheduler checks for updates every day at 01:00-06:00 or after starting PC. If a new version is available, it downloads a new installation package and runs it in silent mod
- To disable auto update, click on Wildix Integration Service icon in Quick Launch Toolbar -> go to Settings and untick
Each time a new version is available, a popup notification is displayed.:
Security permissions and settings
Once WIService is installed, the system asks for security permission to be allowed:
To check allowed sources on:
macOS:
- Go to Menu Bar -> click on Wildix Integration Service icon and select Settings:
Windows:
- Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and select Settings:
Supported features
After installation of WIService, the following features become available:
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- Direct RTP (experimental)
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- (removed starting from WMS v. 4.02.44497.40
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- )
The feature is enabled in Collaboration Settings -> Web Phone -> Enable direct-rtp (experimental). It allows RTP streams to be passed directly between devices.
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Details: What is Wildix URI, Collaboration User Guide.
- Call generation via shortcutshortcut
Note Note for macOS: The feature is available starting from WIService v. 2.11.4. Also make sure "Wildix" is added to Accessibility permissions in macOS Security & Privacy settings.
The option is enabled in Collaboration settings Settings -> Personal -> Dialing hot key. It allows setting up a shortcut for click2call from applications/ web pages. To place a call, select a phone number and press the key combination. The call is placed via an active device set in Collaboration.
Details: Collaboration User Guide.
Troubleshooting
In case you have any issues with the component or want to restart/ uninstall it, follow Debugging of Wildix Integration Service and related components for instructions.
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