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This document describes how to configure and exchange SMS messages using CLASSOUND service. For US/ Canadian Fully Ported Numbers support starts from WMS v. 5.02.20201015.2. For non-US/ Canadian numbers, support starts from WMS v. 5.04.20220309.1 Created: August 2020 Updated: June 2022 Permalink: https://confluence. Created: August 2020 Updated: July 2022 Permalink: https://confluence.wildix.com/x/OISEB |
Table of Contents
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The feature allows exchanging SMS messages with external users via CLASSOUND service. PBX users can initiate communication directly from Collaboration and also use their mobile apps for further SMS exchange. For this purpose, you need to have activated CLASSOUND DID on your PBX and assign it as Office number for those PBX users who need exchanging SMS messages with their customers. External users can send messages to a company number published on a website (available only for US/ Canadian and UK DIDs).
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Note: By default, Wildix provides a package of 200 SMS per each user per month. Once the package is used, a fee will be charged for each sent SMS. The same fee as for calls is applied (CallTerminationArea_1). You can check the fee on WMP -> Price list -> CLASSOUND. |
Two-way SMS
Currently, two-way SMS functionality is available for US/ Canadian and UK DIDs.
Prerequisites
Activated CLASSOUND
- Min. license type: UC-Business (only users with UC-Business and UC-Premium licenses can send and receive SMS)
- CLASSOUND DID configured as Office number for those users who need to exchange SMS messages via CLASSOUND
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- Min. supported versions:
- WMS: 5.03.20210826.11
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
- The USA Country Code (+1) set in WMS Settings -> PBX -> Language and Region
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- Use CLASSOUND DID as a called number
Add Call group Dialplan application
Note Note: All the Call group members should be static and assigned a UC-Business license (or higher) and have CLASSOUND DID as Office number.
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- Min. supported versions:
- WMS: 5.03.20210826.1
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
- The UK Country Code (+44) set in WMS Settings -> PBX -> Language and Region
Available for numbers with allowed area codes(see the list here)and new mobile numbers: United Kingdom (2-way SMS) CLASSOUND DIDs
Usage
Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:
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Limitations:
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Outgoing SMS
Prerequisites
General Requirements
Activated CLASSOUND
- Min. license type: UC-Essential or higher
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Outgoing SMS for US/ Canadian DIDs
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Important: the service is temporarily unavailable due to technical issues! |
Requirements
- Min. supported versions:
- WMS: 5.03.20210826.1
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
- The USA Country Code (+1) set in WMS Settings -> PBX -> Language and Region
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smsEnabled=yes |
The outgoing SMS can be sent internationally. Incoming SMS are not available in this case.
Wildix PBX The outgoing SMS can be sent internationally. Incoming SMS are not available in this case.
Wildix PBX supports multiple ways of sending SMS and accessing SMS functionality in Collaboration. See some options of sending SMS below:
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It is also possible to send mass outgoing SMS via API. Check the relevant section of this guide for detailed instructions: Mass SMS sending via API.
Outgoing SMS for other DIDs (e.g. European DIDs)
Sending SMS is possible both within the country and internationally, e.g. from German DID to French number, etc.
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Requirements
- Min. supported versions:
- WMS: 5.04.20211214.3
- iOS mobile app: 8.1.45805
- Android mobile app: 5.02.06
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Important: SMS can be sent only to E.164 international format numbers |
Note |
Sending SMS is possible both within the country and internationally, e.g. from German DID to French number, etc.
Wildix PBX supports multiple ways of sending SMS and accessing SMS functionality in Collaboration. See some options of sending SMS below:
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Current limitation: Sending links in SMS may be restricted. |
Bulk SMS
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You can view detailed statistics of outgoing and incoming SMS on Wildix Management Portal (WMP) accessible at https://my.wildix.com/. Once logged in to WMP, proceed to the CLASSOUND tab, where you can find Stats of SMS and List of SMS reports.
See the following documentation for more details: WMP Dashboards - CLASSOUND Dashboard.
Bulk SMS sending via CLASSOUND
There are several ways to send bulk SMS via CLASSOUND: sending bulk SMS via Collaboration, Mail2SMS service and via API. See instructions for each type below.
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Notes:
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sending via CLASSOUND
There are several ways to send bulk SMS via CLASSOUND: sending bulk SMS via Collaboration, Mail2SMS service and via API. See instructions for each type below.
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Notes:
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- Set -> CURLOPT(userpwd) -> 101:sms101api (user credentials) - allows sending API request
- Custom application -> Set(message=${CURL(http://127.0.0.1/api/v1/originate/sms, message=the message body&number=%2B39333123456)}); - SMS API is applied
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Notes:
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- )}); - SMS API is applied
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Notes:
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SMS Statistics
You can view detailed statistics of outgoing and incoming SMS on Wildix Management Portal (WMP) accessible at https://my.wildix.com/. Once logged in to WMP, proceed to the CLASSOUND tab, where you can find Stats of SMS and List of SMS reports.
See the following documentation for more details: WMP Dashboards - CLASSOUND Dashboard.
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