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Info

The manual describes the features and functionalities of W-AIR Headset and provides the necessary details needed for its proper operation.

Created: December 2018

WMS Version: 3.88

Printable End user brochures in different languages are available at this link: W-AIR - End User Brochures

Permalink: https://confluence.wildix.com/x/iQA8AQ

Table of Contents

Before using the Headset

...

Update of the Firmware

Warning
After successful registration, put the headset into the charger to update the Firmware.

You can see the progress of the upgrade procedure of W-AIR headset on the web interface of the W-AIR base.

Note

Note: you can find W-AIR headset on the base's interface by its IPEI, to check IPEI, detach the microphone from the headset, as shown on the picture:

...

Enter Menu mode:
- Press AUX function button to enter Menu mode

Call Control

Outgoing call via dial by name using

...

ASR

Warning

Important!

Feature is available starting from WMS Version 3.88.40902.23 and only for :

Per user systems

systems with recurrent licenses (feature not available for

lifetime

Lifetime and Per Service PBXs) with at least one Premium

license

user.

On WMS 3.88 feature works only in “en” or “en-us” languages

...

.

On WMS 4.0 feature works in English, Italian, French, German languages.

How to dial:

Press Call button when there is no active conversation and say the name

Demo video

Link: https://youtu.be/z6S4-c2-koc

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Configuration tips to start calls from W-AIR Headset using Automatic Speech Recognition

Make sure the procedure for calling Feature Codes is present in the "Included procedures" of the Dialplan used for outgoing calls (it is present by default in the "users" procedure), e.g. "pbxinternal". This enables you to place calls from W-AIR Headset via "Dial by name" service, by pressing the "Call" button in case there is no active call.
You can override custom voice prompts used in "Dial by name" service via Custom Dialplan variable DIALBYNAME_PROMPT=custom string, more information: Wildix Business Intelligence - Artificial Intelligence services
If, for some reason, you would like to use the IVR via ASR feature (How to configure IVR via ASR with Directory in Dialplan) from W-AIR Headset, you can modify the procedure used for outgoing calls to route the calls to the "IVR" procedure, e.g.:

Incoming call

When you receive an incoming call, the LED indicator starts blinking with fast short green flashes and you hear a ringer (in case you enable "Silent mode", only LED indicator blinks)

...

Press Mute button to mute/ unmute the microphone during a call. The voice prompt announces "Mute on/ off"

Hold

Put a call on hold/ Retrieve a call:

Press Call button for 2 seconds to put a call on hold/ retrieve a call. The voice prompt announces "Call on hold"/ "Call retrieved"

End a call

End an active call:

Press Call button to end a call

W-AIR Headset Menu mode

How to access and navigate through the Menu

When the Headset is in the Idle state, a user can enter the main Menu and its submenus to change different settings.

...

Versions Compared

Old Version 32

New Version 33

Key