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The Article describes how to transfer forwarded external and parked calls to a receptionist in case such calls are not answered by a transferee. Created: December 2018 Permalink: https://confluence.wildix.com/x/0wiIAQ |
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The configuration of transferring forwarded external and parked calls to a receptionist might be useful in the following scenario:
There are 2 types of call transfer, under which the transfers when a call can be lost - : blind transfer and semi-attended transfer. If, after transferring the call, the called party does not pick up the phone, "return from transfer" will be executedtransfers.
- If
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- the call is transferred, but the
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- transferee doesn't
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- answer/ is busy/ unavailable, "Return from transfer"
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- feature is activated
- The call is returned
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- to
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- the
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- transferor who is also busy/ unavailable/ doesn't answer
Also, the feature can be used for calls returning from the parking.
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Important: "Return form transfer" feature is disabled by default for PBXs with "USA" country code (except calls returning from parking). The behavior can be changed via custom global variable "RETURNFROMTRANSFER=yes". Consult Custom Global Dialplan Variables List for details. |
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To transfer a call to a receptionist, you need to create a new Dialplan procedure "receptionist" and specify the transfer destination for the "default" extension:
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