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This guide will lead you through the process of SAP Business One integration usage, starting from an installation, and ending with practical examples for call receiving. Requirements:
Created: November 2019 Updated: December 2019 Permalink: https://confluence.wildix.com/x/t4C5Aw |
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Setup the Integration as SAP Business One addon
Setup the Custom App
- Go to Admin tab in your Freshdesk dashboard
- Choose Apps from Helpdesk Productivity category
- Go to Custom Apps tab and press the New Custom App button
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You can not call contacts without a phone number. The application recognizes both Work phone and Mobile phone fields from the Freshdesk.
- Locate the number that you want to dial in a Сontact or Ticket pages.
- Click the call button or the number. The number is automatically dialed in the softphone (Collaboration application).
- A number that has already been clicked cannot be clicked again for five seconds.
- The button does not appear next to fax numbers.
- Pop-up now shows contact info: name and phone number. And you'll receive a notification about an outgoing call in the top-right corner.
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