Page Comparison

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Before using the handset

Unboxing

Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.
Make sure that all the components are present in the shipping package/box:

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Compatible headsets:

Wildix headsets: http://www.wildix.com/voip-phones-and-headset/#headsets.

Third party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL, Axtel.

Safety information

Using the battery

• Never dispose of the battery in fire, otherwise it could explode
• Never replace the battery in potentially explosive environments, for example close to inflammable liquids/gases
• Use ONLY approved batteries and chargers from the vendor or the operator
• Do not disassemble, open or damage the battery, use it carefully to avoid a short circuit

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Before using the phone, carefully read the safety information: https://www.wildix.com/safety-information/

Put into operation

W-AIR Basic:

1. Open the battery compartment by pressing the battery cover and sliding it 
2. Remove the battery cover, insert the batteries and close the battery compartment 
3. Place the phone into the charger and fully charge the battery; for the best performance, charge the handset for at least 10 hours the first time (charging status is indicated on the display)

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The serial number and IPUI number of each handset is situated either on a label behind the battery, or on the package label.

Phone Overview

W-AIR Basic

1- LED indicator

Indicates Missed call / New Voicemail / Low battery. LED behavior can be configured in W-AIR DECT Handset - W-AIR Basic, W-AIR 100 (End Of Life), W-AIR LifeSaver, W-AIR Med, W-AIR Office.

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When enabled, no sounds are played on the handset.

W-AIR 100 

1- LED indicator

Missed call / New Voicemail / Low battery. LED behavior can be configured in W-AIR DECT Handset - W-AIR Basic, W-AIR 100 (End Of Life), W-AIR LifeSaver, W-AIR Med, W-AIR Office.

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When enabled, no sounds are played on the handset.

W-AIR LifeSaver

1- LED indicator

Missed call / New Voicemail / Low battery. LED behavior can be configured in W-AIR DECT Handset - W-AIR Basic, W-AIR 100 (End Of Life), W-AIR LifeSaver, W-AIR Med, W-AIR Office.

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When enabled, no sounds are played on the handset.

W-AIR Med

1- LED indicator

Missed call / New Voicemail / Low battery. LED behavior can be configured in W-AIR DECT Handset - W-AIR Basic, W-AIR 100 (End Of Life), W-AIR LifeSaver, W-AIR Med, W-AIR Office.

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When enabled, no sounds are played on the handset.

W-AIR Office

1- LED indicator

Missed call / New Voicemail / Low battery. LED behavior can be configured in W-AIR DECT Handset - W-AIR Basic, W-AIR 100 (End Of Life), W-AIR LifeSaver, W-AIR Med, W-AIR Office.

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When enabled, no sounds are played on the handset.

Main Menu

1 – Contacts: local phonebook

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7 – Alarms: alarm clock / wake up call setting (W-AIR 100 / W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Register a handset

Go to Connectivity menu.

Register a handset to the base station

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1. Select Deregister
2. Enter the Access code and confirm by pressing Yes

Multi registration (W-AIR 100 (End Of Life) / W-AIR LifeSaver / W-AIR Med / W-AIR Office)

W-AIR 100, W-AIR LifeSaver, W-AIR Med and W-AIR support multi registration, which means a handset is able to remember up to 10 accounts it had been previously registered to:

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Login (Assign to user)

1. Press the red On-hook Key to switch on the phone
2. Wait till the signal is found and the phone screen displays “login_x”, “unkown_x”
3. Dial 99 and press the green Off-hook Key
4. Follow the audio instructions to enter your extension number and your password
5. Press 1 when prompted to use this phone

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Example: 
Password: 4Ag7$
Enter: 4247*

Local contacts

Go to Contacts menu.

Add contact

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1. Select a contact and press More
2. Select Delete contact to delete the selected contact or Delete all contacts to delete all the contacts  
3. Confirm by pressing Yes

Assign a Speed Dial number to a local contact

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Call list

Go to Calls menu. On W-AIR 100 / W-AIR LifeSaver / W-AIR Med / W-AIR Office you can select to access the list of All / Answered / Dialed / Missed calls.

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1. Select a call  and press More
2. Select Delete item to delete this call or select Delete all items to clear the calls list 
3. Confirm by pressing Yes

Call Control

Incoming call

The handset displays an alerting screen when there is an incoming call.

The caller number and name (in case the contact is present in the phonebook) are displayed on the screen.

Answer a call

• Press the green Off-hook key to answer or press the Speaker Key to respond in the speaker mode (on W-AIR Basic press the green Off-hook key twice to answer in Speaker mode).

Reject / mute an incoming call

• To reject an incoming call, press Reject when receiving an incoming call or press the red On-hook Key
• To silence an incoming call, press Silent when receiving an incoming call

Place a call 

Manually

1. Enter a number
2. Press the green Off-hook key
   
   

Redial

To dial the last called number

• Press the green Off-hook key twice from the idle

Call a Speed Dial number

It is possible to call a speed dial number, if you have previously assigned at least one Speed Dial number to one of the contacts.

• Make a long press (>2 seconds) from the idle on one of the speed dial keys (from “2” to “9”) assigned to a contact

Call from shared PBX phonebook

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Call from local contacts

1. Press Menu key and select Contacts/ press the Soft key Contacts
2. Select a contact
3. Press Call to call the contact
   

Call from history

1. Press Menu key and select Call list
2. Select a call from the list
3. Press the green Off-hook key

Hold / Second call

Hold

• Press Hold Soft key to put a call on hold
• Press Retrieve Soft key to retrieve the call

When you have a call on hold, you can make another call, transfer a call, swap, make a conference.

 Place a second call

• Put the current call on hold
• Enter a number to call or press Selection key (W-AIR Basic)/ Menu key (W-AIR 100/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office) to access the Contacts or Central Directory and find the needed contact
• Press the green Off-hook Key

Swap

When you have one active call and one call on hold, you can swap (toggle) between the two calls:

• Press Swap (W-AIR 100 / W-AIR LifeSaver / W-AIR Med / W-AIR Office) / Press the Right Navigation key (W-AIR Basic)

Call Transfer

Attended Call Transfer

Transfer with notification to the person who receives the transfer.

1. During a call press Transfer Soft key or Hold Soft key(the current call is put on hold)
2. Enter the number or press Selection key (W-AIR Basic)/ Menu key (W-AIR 100/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office) to search in Contacts or Central directory
3. Press the green Off-hook Key to place a call
4. To complete the transfer after the third party has answered the call, press Transfer Soft key 

Blind Call Transfer

Transfer without notification to the person who receives the transfer.

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Record a call

• Press *1 during a call to start / stop call recording

Pick up / Intercom / Call intrusion

• Use the corresponding Feature codes to perform call pick up / intercom / call intrusion from W-AIR handsets. Check Feature Codes Admin Guide for more information

Listen to Voicemail messages

• Press and hold for several seconds Voicemail key (key 1) to access the Voicemail menu and follow the audio prompts

Refer to Feature Codes Admin Guide for detailed information.

Adjust volume during a call

• Press Volume Up / Down keys (W-AIR 100 / W-AIR LifeSaver / W-AIR Med / W-AIR Office)
• Press Up / Down Navigation keys (W-AIR Basic)

Mute the microphone during a call

• Press Mute key (side key) to mute / unmute the microphone (W-AIR 100 / W-AIR LifeSaver / W-AIR Med / W-AIR Office)
• Press Left Navigation key to mute / unmute the microphone (W-AIR Basic)

Speaker mode

Answer a ringing call in Speaker mode /  

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• Press Speaker key (W-AIR 100 / W-AIR LifeSaver / W-AIR Med / W-AIR Office)
• Press the green Off-hook key (W-AIR Basic)

End a call

To end an active call:

• Press the red On-hook key to end a call

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• Press the red On-hook key to end the active call and to resume the call on hold
• Press the red On-hook key again to terminate the second call

General Settings

Go to Settings menu.

Time & date

Adjust time and date and change a time / date format.

Language

Select the language of the phone interface. 

LED signal

Select under which condition LED signal of the handset must blink:

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Otherwise it is possible to disable the LED signal.

Power save

Set up the the display to go out after timeout to save the battery (from 5 up to 60 seconds).

Security (Auto keylock)

Enable / disable auto key lock after timeout (from 15 seconds up to 5 minutes).  

Change PIN option allows changing the security PIN (used when settings are reset, default PIN - 0000).

Handset name

Enter the name to be displayed at the home screen.

Reset settings

Reset the handset to default settings. 

Status

Information about the base station the handset is registered to and the handset status.

• Base station information: SW version, HW version, IP address, Mac address, System name
• Handset status: SW version, HW version, DECT band, Battery level, Model, IPEI, Bluetooth (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Auto Answer

• Normal: press the green Off-hook Key to answer an incoming call
• Any key: press any key on the keypad (except the red On-hook Key and the two Soft keys) to answer an incoming call
• Automatic: incoming call is answered automatically after five seconds

Silent Charging

Disable / mute ringtone when the handset is charging:

• Off: audio alert is present and incoming call screen is displayed
• Silent: no audio alert, but the incoming call screen is displayed

Bluetooth (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

When BT headset is connected, the audio is routed to the headset during a call.

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Use Wildix Bluetooth headset WHS-BT: WHS, WP490EXT, WPEHS – Quick Start Guide.

Third party headsets integrated with Wildix: Wildix Compatible Headsets – Jabra, Plantronics, Sennheiser, JPL, Axtel.

Push To Talk (W-AIR 100 (End Of Life) / W-AIR LifeSaver / W-AIR Med / W-AIR Office)

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Your message is transmitted to other handsets over the network (W-AIR 100  / W-AIR LifeSaver / W-AIR Med / W-AIR Office).

Audio Settings

Go to Audio settings menu.

Silent mode

When enabled, no sounds are played on the handset.

When enabled, no other audio settings can be changed in the Audio Settings menu.

Ring Volume

Use the Navigation keys to adjust the ring volume.

When the ring volume is set to mute, the “Sound off” icon is displayed in the Status bar and no sound is heard when receiving an incoming call.

Ring Melody (for each Call Class)

Select the ringtone for each call class (external/ internal/ whitelist/ blacklist/ 

Alert Volume and Alert Tone (W-AIR 100 (End Of Life) / W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Select the Volume and the Ringtone for the alarm clock.

Vibrator (W-AIR 100 (End Of Life) / W-AIR LifeSaver / W-AIR Med / W-AIR Office

Enable / disable vibration.

Key Sound

Select the sound to be played when the keys are pressed on the handset (“Click” / “Tone”) or disable the key sound ("Silent").

Confirmation Sound

When enabled, an audible confirmation sound is played back when any action succeeds or fails.

Coverage Warning

When enabled, an audible notification is played back to the earpiece during the call when the user is close to the maximum range of the nearest base station in the system.

Charger Warning

When enabled, an audible notification is played back when the handset is placed into the charger.

Noise Reduction (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Enable / disable noise reduction.

Alarm clock setting (W-AIR 100 (End Of Life) / W-AIR LifeSaver / W-AIR Med / W-AIR Office)

Go to Alarms menu.

• Select Alarm or Recurrent alarm (it will be repeated every day at the stated time)

• Use the Navigation Keys or the numeric keypad to set up the time for the alarm
• Press Save
  
  

Emergency alarms setting (W-AIR LifeSaver / W-AIR Med / W-AIR Office)

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For more information about configuring emergency settings, please refer to W-AIR Network Guides: W-AIR Network Admin Guide - Sync over the air and W-AIR Network Admin Guide - Sync over LAN.

Alarms triggering

• Alarm Button: Long-press (3 seconds) the red button on top of the handset

• Pull Cord Alarm: Pull a cord from the pull cord hole on the right side of the handset
• Running Alarm: Shake up and down the handset for several seconds
• Man Down Alarm: Put the handset in the position with an angle over 60 degrees with respect to the horizontal. The time for the handset to be still before the alarm is triggered can be set on base station web interface
• No Movement Alarm: Do not move the handset. The timeout after which No Movement alarm is triggered is set on the base station web interface

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