Html |
---|
<div class='lang-box-pdf'> <div> <div class='google-lang'> <div id='google_translate_element'> </div> <script type='text/javascript'> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'de,es,fr,it,nl', autoDisplay: false}, 'google_translate_element'); } </script> <script type='text/javascript' src='//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit'></script> </div> <div class='pdf-button'> <a href='https://confluence.wildix.com/spaces/flyingpdf/pdfpageexport.action?pageId=75792739' alt='Convert to .pdf' title='Convert to .pdf'><img src='https://confluence.wildix.com/download/attachments/14549012/pdf-button-download-wildix-documentation.png'></a> </div> </div> </div> |
Info |
---|
This Guide leads you through the process of teams4Wildix integration usage, starting from the Integration installation and activation, and ending with practical examples for call placing. The Integration is free for those customers who have already activated CLASSOUND. Microsoft Teams Integration webpage: https://www.wildix.com/microsoft-teams/ Created: June 2021 Permalink: https://confluence.wildix.com/x/Y4GEB |
Table of Contents |
---|
teams4Wildix Video Tutorial
Html |
---|
<script src="https://fast.wistia.com/embed/medias/zun1kkk0d6.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><span class="wistia_embed wistia_async_zun1kkk0d6 popover=true popoverAnimateThumbnail=true" style="display:inline-block;height:315px;position:relative;width:560px"> </span> |
Introduction
Wildix offers 2 modes of the Integration usage.
...
Go to Apps tab located on the bottom-left menu of Microsoft Teams
Click Upload a customised app option and select Upload for my org:
Browse your computer and choose teams4wildix_integration_plugin.zip package downloaded previously:
Click Open to upload the Application to Microsoft Teams
- A new section Built for your org appears in Apps tab and Wildix app can be added by colleagues of your organisation
- All Company Members can now add the Application in their MS Teams
...
Note |
---|
Note: This Mode allows also using Collaboration Plugin Mode. |
To place calls using Teams Dialpad, go to Calls tab and click Dial a number. To control an active call (put it on pause/ resume, transfer, etc), click More actions (three dots).
teams4Wildix FAQ
Q1. Can teams4Wildix be integrated without CLASSOUND?
- No, CLASSOUND is required to have the Integration working.
Q2. Can another SIP trunk be used instead of CLASSOUND?
- Yes.
Q3. Can I as a partner install the Integration for end customers?
- In both Modes, an end customer admin is engaged. For Mode 1, an admin installs the integration for all company members. For Mode 2, MS admin account is needed for the initial setup on teams4Wildix portal, since Office 365 tenant checks the required licenses.
Q4. Can I control Teams Dialpad from Collaboration, for example, put a call on hold
- No, you cannot. Teams doesn’t allow controlling its Dialpad.
Q5. Can Teams contacts be dialed from Collaboration?
- Currently, no. Export of Microsoft phonebooks will be implemented later.
Note |
---|
The user guide of the pre 2021 Microsoft Teams integration can be found here: https://drive.google.com/drive/u/0/folders/1aUGV-v9EMhMCCs0LlydOpoYkUSrHoSyK |
...