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teams4Wildix Video Tutorial

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Introduction 

Wildix offers 2 modes of the Integration usage.

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1. Go to Apps tab located on the bottom-left menu of Microsoft Teams

2. Click Upload a customised app option and select Upload for my org:

   
   

3. Browse your computer and choose teams4wildix_integration_plugin.zip package downloaded previously:

   
   

4. Click Open to upload the Application to Microsoft Teams

5. A new section Built for your org appears in Apps tab and Wildix app can be added by colleagues of your organisation
6. All Company Members can now add the Application in their MS Teams

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To place calls using Teams Dialpad, go to Calls tab and click Dial a number. To control an active call (put it on pause/ resume, transfer, etc), click More actions (three dots).

teams4Wildix FAQ

Q1. Can teams4Wildix be integrated without CLASSOUND?

• No, CLASSOUND is required to have the Integration working.

Q2. Can another SIP trunk be used instead of CLASSOUND?

• Yes. 

Q3. Can I as a partner install the Integration for end customers?

• In both Modes, an end customer admin is engaged. For Mode 1, an admin installs the integration for all company members. For Mode 2, MS admin account is needed for the initial setup on teams4Wildix portal, since Office 365 tenant checks the required licenses.

Q4. Can I control Teams Dialpad from Collaboration, for example, put a call on hold

• No, you cannot. Teams doesn’t allow controlling its Dialpad.

Q5. Can Teams contacts be dialed from Collaboration?

• Currently, no. Export of Microsoft phonebooks will be implemented later.

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