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Introduction

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• Android Collaboration User Guide
• iOS Collaboration User Guide 
• Mobile Apps for Android and iOS - FAQAdmin level Documentation

Collecting logs from Android app

Starting from Android Collaboration Version 4.05.22, it it possible to capture logs right off you mobile device.

To gather logs from Android app, follow the next steps:

• Go to Settings -> Advanced and enable Debug option: 

  
  

• Reproduce the issue

• Return to Settings -> Advanced and tap Send (appear after enabling Debug option):

  
  

• Select an email service ->  email template with the attached logs is automatically created

• In the Subject field you need to describe the current behavior of the application and fill in information about your device model, Android version and Collaboration mobile version

• Change/ add new recipients if needed and tap Send to forward the report:

Collecting logs from iOS apps 

Starting from iOS Collaboration Version 6.0.35105, it it possible to capture logs right off you mobile device.

To capture logs from iOS app:

• Go to Settings -> Advanced and enable Debug option:

  
  

• Reproduce the issue

• Return to Settings -> Advanced  and tap Send (appears after enabling Debug option):

  
  

• Email template with the attached logs is automatically created

• In the Subject field you need to describe the current behavior of the application and fill in information about your device model, iOS version and Collaboration mobile version

• Change/ add new recipients if needed and tap Send to forward the report:

  
  

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