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This guide will lead you through the process of SAP Business One integration usage, starting from an installation, and ending with practical examples for call receiving. Requirements:
Created: November 2019 Updated: February 2020 Permalink: https://confluence.wildix.com/x/t4C5Aw |
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- Download the Wildix Integration according to your version. Both x64 and x84 are supported.
- In the archive you should see two files:
- The add-on registration data (.ard) file
- The add-on setup (.exe) file
Installation process
Setup the Integration as SAP Business One Add-on
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On the SAP Business One Main Menu, choose
Administration 
Add-Ons Add-On Manager User Preferences 
tab.Click on WildixSAPB1Integration add-on.
- Click on the Start button and wait for a few seconds.
Setup a TAPI line within the integration
After you have started the Add-on, the W icon will appear in the Windows tray. RMB click on it and go to the Settings.
There you need to enter the same Extension that you use in the Collaboration. Click on Apply and close this window.
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This extension should be assigned to your user via the Telephony command console. Read further in the TAPI guideline guideline. |
Place a Call
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Keep the Collaboration open while working with the application |
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- Details about the call with the Name of the Client and his Phone Number.
- The Answer, Hold and Hang-up buttons
- Add New Contact and Search field for the Business Partner
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