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Requirements and supported devices

• Collaboration - support starts from 5.02.20201116.5
• WP480G, WP490G, WorkForce, WelcomeConsole - support starts from WMS 5.02.20201015.2
• At least UC-Basic License is required for a dedicated user who serves as a Call Group notifications manager

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To configure the feature, take the following steps:

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1. Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:
   

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1. 
   

2. Go to WMS Dialplan -

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1. > Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:
   

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1. 
   

2. Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can - See voicemail - group" in WMS -> Users -> Groups
   
   BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:
   

   
   

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Send missed calls notifications to Call Group manager email (WMS 5.

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03)

To configure missed calls notifications to be sent to a Call Group manager via email, follow the below steps:  

1. Make sure you’ve indicated Call Group notifications manager email. For this, go to WMS -> Users, find the Call Group notifications manager and click Edit

2. Fill out the Email field and click Ok:

   
   

3. Go to WMS -> Dialplans and modify the Dialplan procedure used for the Call Group by adding Set application with variable CG_MANAGER_MAIL_NOTIFY=yes:
   

   
   

4. Click Save.