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Info

This guide will lead you through the process of SAP Business One integration usage, starting from an installation, and ending with practical examples for call receiving. 

Requirements

Created: November 2019

Updated: February 2020

Permalink: https://confluence.wildix.com/x/t4C5Aw


Panel
borderColor#ededed
bgColor#ffffff
titleColor#000000
borderWidth1px
titleBGColor#ededed
borderStylesolid
titleFeatures
  • Click-to-call feature

  • Incoming call popup
  • Outgoing call popup

  • Auto-detect existing Contact and Business Partner and redirect to its page
  • Creating a new Contact via popup


Table of Contents
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  1. Download the Wildix Integration according to your version. Both x64 and x84 are supported. 
  2. In the archive you should see two files: 
    1. The add-on registration data (.ard) file
    2. The add-on setup (.exe) file


Setup the Integration as SAP Business One addon

  1. om the SAP Business One Main Menu, choose  Administration  Add-Ons  Add-On Administration  Company Preference  tab.

  2. Choose the Register Add-On button.

    The Add-On Registration window appears.

  3. In the Installation Information section, locate and select the add-on registration data (.ard) file for the add-on by choosing Browse (Browse) button next to the Registration Data File field.

    If the selected .ard file contains installer information and the installer file is located in the same folder as the .ard file, SAP Business One automatically fills the installer file in the Installation Package field. If you use the silent installation mode, SAP Business One automatically fills the fields in the Silent Installation Information section.

  4. If the Installation Package field is not filled automatically, locate and select the setup.exe file for the add-on by choosing Browse (Browse) .

  5. To assign the add-on to the current company, select the Assign to Current Company checkbox.

  6. To install the add-on after registration, select the Install as Part of Registration checkbox.

    SAP Business One installs the add-on on the current machine immediately after registration. You do not have to log off your company and log on again. Installing the add-on on other machines depends on company and user preferences.

  7. To register the add-on, choose the OK button.

    • If you assigned the add-on to the current company in step 5, the add-on appears in the Company-Assigned Add-Ons list in the Add-On Administration window. The add-on is registered and assigned to the current company.

      Add-ons that are not mandatory are registered as Disabled and Active for the company. For more information about these settings, see Add-On Administration: Company Preferences Tab.

    • If you did not assign the add-on to the current company in step 5, the add-on appears in the Available Add-ons list in the Add-On Administration window. The add-on is registered for the current company.

  8. To notify all the users in the current company about the new add-on, proceed as follows:

    1. Choose the Send Notification to Users button.

      The You Have new Add-Ons to Install window appears.

    2. Enter the notification message header and text.

    3. Choose the Send Notification button.

    Users receive the notification message within a minute after you have sent it.

  9. To close the Add-On Administration window, choose the OK button.

Place a Call

Warning

Keep the Collaboration open while working with the application

Click to call feature is available across Business Partner Master Data records in any tab. 

Image Added

To place a call simply do next stebs:

  1. Open up Business Partner Master Data record.
  2. Proceed to a Phone number field.
  3. Right mouse click on Phone Number and click on Call.

Answer a Call

Warning

Keep the Collaboration open while working with the application

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