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Info

This Guide leads you through installation and provisioning of W-AIR Small Business solution.

Support starts from 5.02.20201228.4 / 4.04.45355.09.

Useful links:

Created: January 2021

Updated: August 2021February 2022

Permalink: https://confluence.wildix.com/x/G4fPB

Table of Contents

Description

...

  1. Verify that there is only one active W-AIR Network
  2. Go to the handset’s main menu
  3. Select Connectivity
  4. Select Deregister, enter 0000 as PIN, then press Yes
  5. Select Register, enter 0000 as Access code, then press OK
  6. The cordless phone is ready for a new login procedure

To assign unregister the handset:

  1. Switch on your phone and wait till the system assigns you an “unknown account” and the coverage indicator turns active
  2. Dial the Login Feature Code Log out (register to “unknown” account) by calling the Feature Code “Login” (“99” by default)
  3. Enter an extension number and PIN (= the first five symbols of the user WEB password)

How to enter the PIN: 

  • The keys are alpha-numeric, they allow you to enter both letters and digits, to enter letters: press only once the key corresponding to the letter you need to enter (there is no difference between lowercase and uppercase letters)
  • Press * (the star key) to enter any special characters present in the user password, including the symbol "#"

Example: PIN is 4Ag7$Zl@, you have to dial 4247*

Follow W-AIR DECT Handset - User Guide to get more details.

Note

Admin password is also accepted.

To unregister the handset:

  1. Log out (register to “unknown” account) by calling the Feature Code “Login” (“99” by default)
  2. Select Deregister in the Connectivity menu of the handset
  3. Enter the Pin Code “0000”, then press Yes

How to delete a handset and reuse the slot?

To delete a handset and reuse the slot, proceed as follows:

  1. Open Select Deregister in the Connectivity menu of the handset
  2. Enter the Pin Code “0000”, then press Yes

How to delete a handset and reuse the slot?

To delete a handset and reuse the slot, proceed as follows:

  1. Open W-AIR SB web interface -> Extensions menu and select the handset you want to remove (click on the IPEI value):


  2. The Handset menu opens; enter the value “FFFFFFFFFF” into the field “IPEI” and click Save:


  3. Register a new handset to the W-AIR base station: on the handset open the menu Connectivity -> Register; after the new handset is registered, it appears on the W-AIR SB web interface -> Extensions  menu and select the handset you want to remove (click on the IPEI value):

    The Handset menu opens; enter the value “FFFFFFFFFF” into the field “IPEI” and click Save:

  4. Register a new handset to the W-AIR base station: on the handset open the menu Connectivity -> Register; after the new handset is registered, it appears on the W-AIR SB web interface -> Extensions menu
  5. Access the PBX via SSH and add PBX parameter “ResetHandset=yes” to menu
  6. Access the PBX via SSH and add PBX parameter “ResetHandset=yes” to the [wildixair] section of the /rw2/etc/provision.conf. Documentation: Provisioning Custom Settings
  7. Perform logout procedure: dial 99 from the handset and follow the prompts
  8. Remove PBX parameter “ResetHandset=yes” from the [wildixair] section of the /rw2/etc/provision.conf. Documentation: Provisioning Custom Settings
  9. Perform logout procedure: dial 99 from the handset and follow the prompts
  10. Remove PBX parameter “ResetHandset=yes” from the [wildixair] section of the /rw2/etc/provision.conf[wildixair]

...

  1. [wildixair]

Step 3. Assign a W-AIR Handset to User

You can assign W-AIR handset to a user via the handset itself or via WMS (starting from WMS Beta 5.04.20220124).

Assigning via the handset

  1. Switch on your phone and wait till the system assigns you an “unknown account” and the coverage indicator turns active
  2. Dial the Login Feature Code (“99” by default)
  3. Enter an extension number and PIN (= the first five symbols of the user WEB password)

How to enter the PIN: 

  • The keys are alpha-numeric, they allow you to enter both letters and digits, to enter letters: press only once the key corresponding to the letter you need to enter (there is no difference between lowercase and uppercase letters)
  • Press * (the star key) to enter any special characters present in the user password, including the symbol "#"

Example: PIN is 4Ag7$Zl@, you have to dial 4247*

Follow W-AIR DECT Handset - User Guide to get more details.

Note

Admin password is also accepted.

Assigning via the WMS

Note

Note: The support starts from WMS Beta 5.04.20220124.

  1. Go to WMS -> Devices -> W-AIR devices
  2. Choose the handset and click Assign to user
  3. Enter user extension and click Save
Note

Note: To figure out which handset received the assigned extension, you can dial this extension and see which handset rings.

To assign W-AIR handset to a different user:

  1. Choose the handset on the W-AIR devices tab -> click Assign to user
  2. Enter a different extension and click Save

To deassign a W-AIR handset:

  1. Choose the handset -> click Assign to user
  2. Select “unknown” in the Extension field and click Save

Step 4. Set up Repeaters

Proceed as follows:

  1. Find the IP of the base station that you want to repeat (on the WMS devices list)
  2. Access the base station's web interface, enter a username “admin” and a password that you can find in the WMS Devices menu in the “Password” field of the given base station
  3. Select Repeaters in the menu and click on Add Repeater
  4. Select Manually from the drop-down menu if it is present, then choose the Station ID (DECT sync source) where you want to connect the Repeater and confirm by pressing the Save button
  5. Reboot the Base station (go to Management menu and click Save and reboot). After the system reboots, go back to the base station’s interface
  6. Select Repeaters in the menu
  7. Select a Repeater(s) you want to add to the chain and click on Register Repeater(s)
  8. Now you have 5 minutes to turn on the Repeater(s)
  9. LED of the Repeater should turn solid green in several seconds, if it fails (solid RED) please repeat the steps after the reboot of the base station

...

Note

W-AIR Upgrade logic in WMS 5.03.

Starting from WMS version 5.03.20210709.3, W-AIR System is upgraded according to the following policies:

  • there is 4 hours timeout for W-AIR upgrade
  • if all base stations are upgraded earlier than the timeout is reached, handsets and headsets upgrade is started immediately
  • after 4 hours if some base stations are still not upgraded, devices will be upgraded in any way

...