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Info

This Guide leads you through the process of teams4Wildix integration usage, starting from the Integration installation and activation, and ending with practical examples for call placing.  

The Integration is free for those customers who have already activated CLASSOUND.

Microsoft Teams Integration webpage: https://www.wildix.com/microsoft-teams/

Created: July 2021

Permalink: https://confluence.wildix.com/x/Y4GEB


Table of Contents


teams4Wildix Video Tutorial

...

Note

Prior to WMS version 5.03.20210709.3, the PBX admin should globally enable this option on the PBX so that it becomes available on the Collaboration login screen for users. 

To enable the Call control option, the admin of the PBX should:

  1. Connect to the PBX via SSH as a root user
  2. Edit the config file /rw2/etc/env.ini (or custom /rw2/etc/env.custom.ini for persistence) by setting the parameter CALL_CONTROL_FEATURE=true

Starting from WMS v 5.03.20210709.3, Collaboration in MS Teams is loaded with Call control only mode enabled automatically.


Warning

Users who want to use Collaboration Web Phone to control calls from MS Teams need to have a second Collaboration running in the browser or as a native app.

Control calls from MS Teams  

Note

In the first mode of teams4Wildix integration, users need to use the Wildix tab to manage calls, not the MS Teams dialpad (not the MS Teams Calls tab).

For information regarding how to manage calls from the MS Teams dialpad, please consult the document MS Teams Phone System, which explains in detail how to set up and use the second mode of teams4wildix integration. 

...