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Prerequisites

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Two-way SMS 

Prerequisites

• Activated CLASSOUND 

• Min. license type: UC-Business (only users with UC-Business and UC-Premium licenses can send and receive SMS)
• CLASSOUND DID configured as Office number for those users who need to exchange SMS messages via CLASSOUND

Two-way SMS for US/ Canadian

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DIDs

Requirements

• Min. supported versions: 
• WMS: 5.03.20210826.1
• iOS mobile app: 8.1.45805
• Android mobile app: 5.02.06
• The USA Country Code (+1) set in WMS Settings -> PBX -> Language and Region

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smsEnabled=yes 

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Usage

Two-way SMS via CLASSOUND is possible for US/ Canadian DIDs

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The outgoing SMS can be sent internationally. Incoming SMS are not available in this case. 

Wildix PBX supports multiple ways of sending SMS and accessing SMS functionality in Collaboration. See some options of sending SMS below: 

a) for sending and receiving SMS within the USA or Canada respectively:

1. Enter/ select a phone number in

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1. Collaboration Search field -> click2 Way SMS: [number]

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b) Click the Add button -> Send SMS -> fill out Mobile number (you can enter multiple numbers) and Message fields, use Postpone delivery if needed -> click Send.

The following logic of sending SMS applies:

1. If CURL request is configured, it has the first priority
2. Otherwise, the system checks if there is a GSM gateway and uses it instead
3. If neither CURL nor GSM gateway are configured, the system sends SMS via CLASSOUND

With CLASSOUND, a package of 200 SMS per each user is provided by default. Once the package is used, a fee is charged for each SMS sent. You can check the fee on WMP -> Price list -> CLASSOUND. 

It is also possible to send mass outgoing SMS via API. Check the relevant section of this guide for detailed instructions: Mass SMS sending via API.

Two-way SMS for US/ Canadian DIDs

Two-way SMS via CLASSOUND is possible for US/ Canadian DIDs for sending and receiving SMS within the USA or Canada respectively:

Enter/ select a phone number in Collaboration Search field -> click 2 Way SMS: [number].

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When an external user sends an SMS message to the company DID number (activated via CLASSOUND service), a group chat is automatically created, too. It includes PBX users who matched according to the Dialplan procedure or those who match licenses and Office number requirements; the conference title coincides a DID number from which messages are sent:

Dialplan configuration (optional)

Go to WMS -> Dialplan -> Dialplan rules and create a procedure "kite-sms".

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Add Call group Dialplan application

Two-way SMS for UK DIDs

Requirements

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• WMS: 5.03.20210826.1
• iOS mobile app: 8.1.45805
• Android mobile app: 5.02.06

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 Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:

Enter/ select a phone number in Collaboration Search field -> click 2 Way SMS: [number].

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A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).

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1. .
   

   
   

2. A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).

When an external user sends an SMS message to the company DID number (activated via CLASSOUND service), a group chat is automatically created, too. It includes PBX users who matched according to the Dialplan procedure or those who match licenses and Office number requirements; the conference title coincides a DID number from which messages are sent:

Dialplan configuration (optional)

Go to WMS -> Dialplan -> Dialplan rules and create a procedure "kite-sms".

• Use CLASSOUND DID as a called number 

• Add Call group Dialplan application

  Note
  Note: All the Call group members should be static and assigned a UC-Business license (or higher) and have CLASSOUND DID as Office number.

  
  

Two-way SMS for UK DIDs

Requirements

• Min. supported versions: 
  • WMS: 5.03.20210826.1
  • iOS mobile app: 8.1.45805
  • Android mobile app: 5.02.06
• The UK Country Code (+44) set in WMS Settings -> PBX -> Language and Region

• Available for numbers with allowed area codes(see the list here)and new mobile numbers: United Kingdom (2-way SMS) CLASSOUND DIDs

  
  

Usage

Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:

1. Enter/ select a phone number in Collaboration Search field -> click 2 Way SMS: [number].
   

   
   

2. A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).
   

When an external user sends an SMS message to the company DID number (activated via CLASSOUND service), a group chat is automatically created, too. It includes PBX users who matched according to the Dialplan procedure or those who match licenses and Office number requirements; the conference title coincides a DID number from which messages are sent:

Dialplan configuration (optional)

Go to WMS -> Dialplan -> Dialplan rules and create a procedure "kite-sms".

• Use CLASSOUND DID as a called number 

• Add Call group Dialplan application

  Note
  Note: All the Call group members should be static and assigned a UC-Business license (or higher) and have CLASSOUND DID as Office number.

  
  

Outbound SMS

Prerequisites

General Requirements

• Activated CLASSOUND 

• Min. license type: UC-Essential or higher

Outgoing SMS for US/ Canadian DIDs 

Requirements

• Min. supported versions: 
• WMS: 5.03.20210826.1
• iOS mobile app: 8.1.45805
• Android mobile app: 5.02.06
• The USA Country Code (+1) set in WMS Settings -> PBX -> Language and Region

Starting from WMS version 5.03.20210826.1, the feature is activated by default for PBXs with the USA Country Code. Prior to WMS version 5.03.20210826.1, you need to activate it by adding the following line to the config file/rw2/etc/pbx/groupChat.conf: 

smsEnabled=yes 

The outgoing SMS can be sent internationally. Incoming SMS are not available in this case. 

Wildix PBX supports multiple ways of sending SMS and accessing SMS functionality in Collaboration. See some options of sending SMS below: 

a) Enter/ select a phone number in the Search field -> click SMS: [number]. It can be a contact from your Phonebooks or just an external number.

b) Click the Add button -> Send SMS -> fill out Mobile number (you can enter multiple numbers) and Message fields, use Postpone delivery if needed -> click Send.

The following logic of sending SMS applies:

1. If CURL request is configured, it has the first priority
2. Otherwise, the system checks if there is a GSM gateway and uses it instead
3. If neither CURL nor GSM gateway are configured, the system sends SMS via CLASSOUND

With CLASSOUND, a package of 200 SMS per each user is provided by default. Once the package is used, a fee is charged for each SMS sent. The same fee as for calls is applied (CallTerminationArea_1). You can check the fee on WMP -> Price list -> CLASSOUND. 

It is also possible to send mass outgoing SMS via API. Check the relevant section of this guide for detailed instructions: Mass SMS sending via API.

SMS for other DIDs (e.g. European DIDs)

Sending SMS is possible both within the country and internationally, e.g. from German DID to French number, etc. 

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With CLASSOUND, a package of 200 SMS per each user per month is provided by default. Once the package is used, a fee is charged for each SMS sent. The same fee as for calls is applied (CallTerminationArea_1). You can check the fee on WMP -> Price list -> CLASSOUND. 

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Sending bulk SMS via Collaboration

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