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Introduction

x-bees Kite widget is a professional solution for business communication based on the WebRTC technology that brings Unified Communications to the corporate website. Using the widget, website visitors can communicate with agents via chat, video conference, share data, all in just a few clicks. And the chat requests from website visitors are easily managed by PBX users via x-bees interface.

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• Min. supported WMS version: 5.04.20220504 or higher
• Browser compatibility: Google Chrome
  
  

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1. Click on your user picture in the upper left-hand part of the screen to open Settings
2. Choose the option Kite settings:
   
   
   
3. On Kite Settings screen, navigate to Website widgets tab:
   
   
   
   
4. Click Create new widget:
   
   
   
   
5. Fill in the form:
   • Widget name: give name to your widget to easily find it in the widgets list
   • Header title: enter title to be displayed on your website widget, e.g. Hello
   • Header subtitle: type subtitle for your widget header, e.g. How can we help you?
   • Button title: enter text to be displayed on the button (the default text for a personal widget is: Send me a message, for a group - Send us a message)
   • Service name: enter name to be displayed on the widget, e.g. Support agent

   • Create widget to: choose whether you crate this widget for An agent or Group of agents (Group of agents corresponds with a Call group in WMS)
     

   • Agent full name (if An agent option was chosen in previous step): start typing agent name or extension and choose the agent for whom the widget is created; or

   • 
     

     Inbound service (if option Group of agents was selected): choose the Call group you're creating the widget

     is created

     for

     Note
     Note: In case a Call group doesn't have any agents, it is not displayed in the list of available Call groups.

     
     You can see preview of your widget with the entered information on the right, in Kite widget preview section.  
     
     

6. Click Save.
7. Under Kite widget preview on the right you have two options: Copy to clipboard or Download file. 

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