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BLF / Function keys must be set by user in Collaboration Settings -> Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: Collaboration - User Guide.

For WP490 with extension module/ WelcomeConsole, you can additionally set up up to 40 BLF keys on each extension module (up to 3 modules are supported). Detailed information: WHS, WelcomeConsole-EXT, WPEHS - Quick Start Guide - Phones Accessories. 

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• Colleague: monitor call status (incoming call / in call), monitor user status (available, DND, away), make a call, transfer a call, pick up a call, check who is calling (see the chapter below for more details)
• Park Location: park a call and resume (see the chapter below for more details)
• Line: press to use this line (to place a new call)
• Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information
• Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk
• Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status
• Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
• Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling

• Send DTMF: press to send DTMF tone

• Contact center: log into Call groups as a dynamic user (see the chapter below)
• Identities: press to change the identity of numbers for outgoing calls . Consult Identities Feature for detailed information(see the chapter below)
• Voicemail: press to access shared voicemail of another user (see the chapter below)

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Colleague BLF

List of supported features/ actions:

• monitor call status (incoming call/ active call); additionally you can see who is calling and enable a beep or a ringtone when a monitored colleague receives an incoming call (details in Collaboration - User Guide)

<iframe src="https://youtube.com/embed/Jr0cAIhgWT0" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

• monitor user status (available/ DND/ away) (available with min. Essential license)

<iframe src="https://youtube.com/embed/YLRFD_et0L8" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

• press BLF key to place a call (when idle) or to transfer a call (during a call), to pick up a call (when monitored user is receiving an incoming call)

Park Orbit

Video:

<iframe src="https://youtube.com/embed/09xs1e_a1CY" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

More details in the guide: How to implement the Parking feature

Contact center BLF (4.0X)

It is possible to log into Call groups as a dynamic user via "Contact center" BLF on WP4X0. Detailed information can be found in Call distribution in Call groups Guide.

<iframe src="https://youtube.com/embed/E8LXvjZS4V4" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

Identities

Allows you to change the Caller number and name for outgoing internal and external calls. Detailed information can be found in Identities Feature guide.

Video:

<iframe src="https://youtube.com/embed/rKI0KY9AZgg" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

Shared voicemail BLF 

Anchor
Sharedvoicemailfeature Sharedvoicemailfeature

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Contact center BLF (4.0X)

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Call management

Place a call

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