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The Guide describes what are call and pickup groups and explains how to configure them. Created: June 2019 Permalink: https://confluence.wildix.com/x/BADJAg |
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Overview
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Call and pickup groups are designed to be able to pick up call group calls and prevent from creating a big amount of ACL groups to for pickup purposes. Usually members of one department/ team are added to one call group.
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When the new functionality is enabled (means that at least one value is added to "Call groups"/ "Pickup groups" field), BLF "Group pick up" and ACL "Can - Call Pickup - Group" stop working.
To pick up calls, you can configure BLF "Speed dial" indicating Feature Code "Pickup" 88*group name.
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