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Fax Server application allows you to send and receive faxes and SMS messages via Wildix Collaboration, to use Fax2Mail, Mail2Fax and Mail2SMS services. Updated: May 2018 Permalink: https://confluence.wildix.com/x/2wCIAQ |
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Prerequisites
- For Physical PBXs: Make sure that the USB drive’s partition or a Windows share for faxes is added in WMS Settings -> System -> Storages (consult WMS Start Guide, Storage services)
- For SMS sending: W01GSM/ DaySaver gateway must be configured (Consult WMS Start Guide, GSM network)
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If you have 120 users, then the number of simultaneously sent faxes is 15.
General Fax/SMS Server settings
FAX/ SMS Server Settings can be configured in WMS Settings -> System -> FAX/SMS server.
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Make sure to define email address to which the copy of all the sent and received faxes and SMS will be saved.
Mail2Fax and Mail2SMS
Mail2Fax
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Note: email must be sent from the email address associated to one of the users. |
Set up Mail2Fax service
The PBX checks the mailbox, once new emails corresponding to the parameters of Mail2Fax service are found, the PBX sends them to one or multiple numbers present in the email.
- Go to WMS Settings -> System -> Fax/SMS server
- Click + to add a new Fax/SMS Server Profile
- Enter the following parameters:
- Name: enter the name (identifier)
- Protocol: select the protocol of communication with your email server (POP3 or IMAP)
- Server: settings of your email server to access incoming messages
- Use SSL: enables secure connection to the server (required by some email servers)
- User: email address of user to access to the server
- Password: password to access to email address of user specified in the field above
- Keep e-mails and faxes on server: enables storing of messages on the server
- Dialplan procedure: select the Dialplan procedure to manage faxes sent by users
- Protection password: security password for MAIL2FAX service
- Default LOCALSTATION: sender’s fax machine ID, appears at the top of each page of outgoing fax, if not specified the default value “Fax Server” is used
- Default LOCALHEADER: fax header to identify the sender, appears at the top of each page of outgoing fax, if not specified the default value “Wildix PBX” is used
- Click Test fetching mails to check if the parameters are correct:
Send Mail2Fax
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Note: It is possible to attach no more than 2 files to one letter. The max size of attachments to be sent is 5 MB. |
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The PBX receives an email and uses the “faxout” procedure to send the fax to one or multiple numbers indicated in the email body.
Mail2SMS
Send an email in plain text format to the PBX email address containing the text as provided in the example below:
- SENDSMS: TRUE
- FROMNUMBER: 100 (SMS sender)
- TONUMBER: +393412345678 (destination number)
- SMSPASSWORD: wildix
- CCNUMBER: +393412345678 +393412345678 (additional destination numbers)
- MESSAGE: Hello World!
Fax reception
Fax2Mail
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Make sure SMTP client is defined in WMS Settings -> System -> SMTP client (consult WMS Start Guide, SMTP Client). |
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Consult Dialplan applications Guide, Fax to email and Detect fax chapters.
Fax/ SMS sending
Users can send faxes and SMS to one or multiple numbers.
Send Fax/ SMS from Collaboration
Users can send Post-It messages in the form of SMS.
Consult /wiki/spaces/DOC/pages/30285992 section of Collaboration User Guide to get detailed information.
Send Fax from Windows / Mac OS X applications
Users can send faxes from their Windows or Mac OS X running PC using Wildix Fax Printer.
Refer to Fax Printer for Microsoft Windows/ Mac OS X Guide.
Send SMS via remote PBX
Prerequisites: WMS 3.4x and higher.
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| Note |
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Note: it is also possible to set up a Standard SMS header. |
Send SMS via HTTP request
It is possible to send SMS via CURL request using third-party service. For more information, please refer to FAX/SMS server chapter of WMS Settings Guide.
Send SMS from Dialplan using SMS API
It is possible to send SMS from Dialplan using SMS API. Consult the document How to send SMS from Dialplan using SMS API for details.
Inbound SMS
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Replying to an SMS is only possible with GSM gateway and is not possible in case SMS was sent via HTTP request. Note that CURL SMS sending has priority over GSM gateway, in case both modes are configured. If SMS was sent via HTTP request, there is no possibility for a recipient to reply. |
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- When replying to SMS, prepend #extension to the message body. For example, to have the inbound SMS delivered to the user 360, write: #360 hello
- The user receives the message as Post-It in Collaboration:
Appendix: Analog fax machine
- Incoming Fax to FXS user. Detect fax and forward it to analog fax machine (with the possibility to send a copy to user’s email)
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