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This guide provides all the necessary information connecting and using WP410, WP480G, WP490G (End Of Life) and WelcomeConsole. End user brochures in English, Italian, French and German are available at this link: Wildix VoIP Phones - End User Brochures Updated: July 2019 Permalink: https://confluence.wildix.com/x/BQI8AQ |
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Info |
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This guide provides all the necessary information connecting and using WP410, WP480G, WP490G (End Of Life) and WelcomeConsole. End user brochures in English, Italian, French and German are available at this link: Wildix VoIP Phones - End User Brochures Updated: July 2019 Permalink: https://confluence.wildix.com/x/BQI8AQ |
Warning |
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Important: WP490G is End Of Life! |
Table of Contents |
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Packing list
- 1 x WP4X0 Phone
- 1 x handset
- 1 x handset cord
- 1 x stand
- 1 x extension module (WelcomeConsole)
- 1 x RJ12 cord (WelcomeConsole)
Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.
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Connecting the phone
Rear panel:
1 – handset port
Attach the handset using the handset cord.
2 – headset port
Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO)
3 – Internet port
Connect the phone to the Wildix PoE Switch using Ethernet cable
4 – AC power jack
If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable
5 – PC port
For connection to PC (optional)
6 – Ext port (WP480G/WP490G/ WelcomeConsole)
Used to connect wireless headset adapter WPEHS (WP480G/ WP490G/ WelcomeConsole) / keypad extension module WP490EXT (WP490G/ WelcomeConsole); online guide: WHS, WP490EXT, WPEHS – Quick Start Guide
Note |
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Note: for provisioning of WP4X0 or WelcomeConsole, read WMS Start Guide. |
Mounting instructions
WP410: attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand)
WP480G / WP490G / WelcomeConsole: attach the stand to the phone (desk mounting); for wall mounting, use wall mount bracket (article can be purchased separately, code: WP480-WM)
Keypad instruction
Note |
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Note: keypad instruction for WP410 sept 2016 is equal to WP410 2017. |
1 – LED indicator
- Flashing: Incoming call / Missed call / New VM message
- Off: In the standby mode
Note |
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System administrator can control the behavior of the LED indicator using Provisioning Custom Settings. |
2 – Soft keys
Used to confirm different operations indicated on the screen above the corresponding soft keys.
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- History: access call history and call from history
- Phonebook: access to shared PBX phonebooks and call from phonebooks
- Features: call call features, read read Appendix 2: Call features for details
- Menu: phone settings, read Appendix 3: Menu for details
3 – Navigation keys
Use Navigation keys to select and the central key to confirm different menu options; Use Navigation keys to move between the pages of BLF keys
4 – BLF / function keys
Monitoring of users and features
5 – Speaker key
Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / handset mode
6 – Volume keys
Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)
7 – Headset key
Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode
8 – Mute key
Press during a call to disable / enable the microphone
9 – Redial key
Press twice to redial the last called number
10 – Voicemail key
Access Voicemail graphical menu (long press on WP410 / WP480G 2016)
11 – Quick DND key
Long press enables / disables “Do not disturb”
12 – Phonebook key
Press to access the PBX shared phonebooks
Note |
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Note: phonebooks must be set up by the PBX administrator on WMS side. |
13 – Transfer key
Log in
Dial 99 from the phone (“Login” feature code) and follow the audio instructions:
- Enter your extension number
- Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password), when requested
To enter the user password from the phone’s dialpad, take into account the following:- To enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)
To enter special characters (%, ^, &, etc), press the star key (*)
Example: if user password is 4Ag7$Zl@, then you have to dial 4247*
Dial 1 to use this phone, when requested
After a few seconds, extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.
Note |
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Note: A phone will be blocked in case of invalid entering of a password/ PIN: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds. |
BLF / Function keys
BLF / Function keys must be set by user in Collaboration Settings -> Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: /wiki/spaces/DOC/pages/30285992Collaboration - User Guide.
For WP490 with extension module/ WelcomeConsole, you can additionally set up up to 40 BLF keys on each extension module (up to 3 modules are supported). Detailed information: WHS, WP490EXT, WPEHS - Quick Start Guide Guide.
Note |
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Note: To use the keypad extension, add "Exp module" BLF key after having added 20 keys. |
BLF / Function keys allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change status of features.
WP410 supports up to 4 BLF keys distributed on 2 pages, WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, refer WelcomeConsole supports up to 60 Function keys including extension module. Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.
List of function keys:
- Colleague: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
- Park Location: park a call and resume
- Line: press to use this line (to place a new call)
- Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information.
- Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk
- Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status
- Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
- Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
Send DTMF: press to send DTMF tone
Voicemail: press to access shared voicemail of another user (see the chapter below)
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Warning |
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Important: The feature is supported only on WP480G/WP490G 2017 and WelcomeConsole. It works only for users of the same PBX! |
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Note |
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Note: ACL restrictions "can/ cannot" - "use Voicemail" and “can/ cannot” - “view group” have higher priority than “can/ cannot” - “see Voicemail”. Read ACL rules & Call classes management Guide for details. Well-known issue: in failover scenario (TCP / 443), BLF subscription is sent only once. |
Contact center BLF (4.01)
It is possible to log into Call groups as a dynamic user via BLF "Contact center" on WP4X0. Detailed information can be found in Call distribution in Call groups Guide.
Call management
Place a call
- Lift the handset
- Dial the number and press Send Soft key or wait till the call is placed automatically
Note |
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Notes:
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Call from Phonebook:
- Press Phoneb Soft key or Phonebook key
- Press Filter Soft key and select a phonebook
- Press Search Soft key then type the name/ number
- Press Enter Soft key to confirm
- Press Dial Soft key
Note |
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Note: in Colleagues phonebook users are displayed with their realtime status (available / offline / busy / incoming call / absent / dnd). Refer to this chapter for detailed information. |
Call from History
- Press History Soft key
- Select a colleague from the list
- Press Dial Soft key
- Lift the handset
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Note |
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Note: it is possible to receive more than one call at a time, in case "Call Waiting" feature is enabled in Collaboration Settings -> Features. |
Mute the ring of an incoming call without answering
Press Silence Soft key
Forward a call without answering
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- Press Hold Soft key during a call
- Press Resume Soft key to resume
If you have several calls on hold: use Navigation keys to select the call, then press Resume
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Note |
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Prerequisite: BLF key "Colleague" or "Call group" with "Direct Transfer" option enabled must be configured: Read the /wiki/spaces/DOC/pages/30285992Collaboration User Guide (Settings -> Function Keys) for more information about setting BLF keys. |
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Note |
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Prerequisite: BLF key "Colleague" or "Call group" ("Direct Transfer" option disabled) must be configured: Read the /wiki/spaces/DOC/pages/30285992(Settings -> Function Keys) for more information about setting BLF keys. |
- Press the BLF key configured as “Colleague” or "Call group" during a call
- Wait till the second party answers
- To complete the transfer, hang up or press Trans Soft key
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Press Split Soft key to split the two calls or hang up to end the conference.
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the conference.
Record a call
Note |
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Note: Only users with certain permissions can record calls; to enable the option, the PBX admin must add ACL ability "Can use" - "Personal recording" (WMS -> Users -> Groups). |
Press *1 during a call to start / stop call recording.
Pick up a ringing call / see who is calling
Pick up a ringing call
Note |
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Note: Only users with certain permissions can record pick up calls; to enable the option, the PBX admin must add ACL ability "Can use" - "Personal recordingCall Pickup" (WMS -> Users -> Groups). |
Press *1 during a call to start / stop call recording.
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a BLF key "Colleague" / "Call group" assigned to a colleague or a call group who is receiving an incoming call.
See who is calling
Note |
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Note: Only users with certain permissions can pick up callssee who is calling other users; to enable the option, the PBX admin must add ACL ability "Can" - "Call PickupView calls of users" (WMS -> Users -> Groups). |
Pick up a ringing callPress a BLF key "Colleague" / "Call group" assigned to a colleague or a call group who is receiving You see who is calling and receive an audio notification when there is an incoming call:
- See who is calling
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- : View calls (eye icon) option must be enabled in Collaboration for this function key:
- Get audio notification when there is an incoming call:
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- See who is calling: View calls (eye Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key:
- Get audio notification when there is an incoming call: Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key:
Refer to /wiki/spaces/DOC/pages/30285992for more information.
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- in Collaboration for this function key:
Note |
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Note: It is possible to configure a ringtone to be played instead of a standard audio notification (a beep). To enable the feature, add "MelodyBLF=yes" to the file /rw2/etc/provision.conf. More details: Provisioning Custom Settings. |
Demo video
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Park a call
Note |
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Note: Detailed information about the parking feature can be found here: How to implement the Parking feature. |
Note |
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Prerequisite: BLF key "Park Location" must be configuredconfigured. |
- Press a BLF key configured as Park Location during a call to park a call / press it again to resume the call.
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- Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
- If requested, enter the first five characters of your password
Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
Note Note: Voicemail Voicemail messages can be forwarded to multiple users. Consult Forward a Voicemail to another user.
Note |
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Detailed information about Voicemail service: Voicemail Guide. For the information on how to set up your Voicemail greetings, please refer to Feature Codes Admin Guide.For the information on how to set up call forwarding to Voicemail, please refer to Appendix 2 - Call features.your Voicemail greetings, please refer to Feature Codes Admin Guide. For the information on how to set up call forwarding to Voicemail, please refer to Appendix 2 - Call features. |
Demo video
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Presence status monitoring
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It possible to monitor the following colleague statuses via Phonebook:
- "available" (tick green circle icon)
- "offline" (no icon)
- "busy" (handset icon)
- "incoming call" (arrow icon)
- "away" (clock icon)
- "dnd" (brick iconicon)
Troubleshooting
For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual.
Custom provisioning settings
You can set custom parameters to change different settings. For For example, enable sidetone or display detailed display detailed hangup reasons. Consult Provisioning Custom Settings for details.
Appendix 1 - BLF keys distribution scheme
Note |
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Note: BLF keys are set up by a user via Collaboration or by PBX administrator via WMS. Refer to the section /wiki/spaces/DOC/pages/30285992 Function keys of Collaboration User Guide for more information. |
- 4 BLF keys (2 pages) for WP410 Sept 2016 / 2017 (use Navigation keys to move between the pages):
- 16 BLF keys (2 pages) for WP480G 2017 (use Navigation keys to move between the pages):
- 60 BLF keys: 20 keys on WelcomeConsole + 40 keys on extension module (use Navigation keys to move between the pages):
- 30 BLF keys (2 pages) for WP490G 2017 (use Navigation keys to move between the pages):
17 BLF keys (3 pages) for WP480G 2016 (use Navigation keys to move between the pages):
Note |
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Note: keys 4-7 are not displayed on the screen of the Page 1, however they can be used for Speed Dial. |
18 BLF keys (2 pages) for WP490G 2016 (use Navigation keys to move between the pages):
Note |
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Note: keys 9-18 are duplicated on the Page 2. |
Note |
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Note: this operation must be made by the system administrator! |
In case you have problems with your phone, please contact the PBX administrator.
Appendix 2 - Call features
Press Featur. Soft key from the standby mode to access the menu. This menu allows you to change call features for each type of call (Internal / External / Whitelist / Blacklist) based on user status (available / DND / away):
Note |
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Note: call features are synced between all the devices of a user and can be also set from Collaboration / WMS / WP600AVision/WP600ACG SuperVision / iOS/Android app. |
Note |
Same Call features can be set up in Collaboration Settings → Features by users or by the PBX administrator in WMSAndroid app. |
Status: Available / DND / Away
Note Note: all the features below are applied only for the selected user status.
- Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
- Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away statuses cannot be changed
Call type: Internal / External/ Blacklist / Whitelist
Note Note: all the features below are applied only for the selected call class.
- Call reject: On / Off - if enabled, all calls are rejected
- Call forwarding - call forwarding settings
- busy: On / Off - enable / disable call forwarding when busy
- unavailable: On / Off - enable / disable call forwarding in case of no answer
forced: On / Off - enable / disable forwarding of all calls
Note Note: When Call forwarding is activated for all calls for internal or external call class, CFN label (Call Forwarding Number) indicating the destination (extension number/ external number/ Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displayed on the screen.
You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL.
- Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time
Mobility: On / Off - if enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings
Ring Tone: select the ringtone
Appendix 3 - Phone Settings
To access Phone Settings, press Menu soft key from idle:
- Status: view IP, Mac, Firmware of your phone
Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after after which the phone's screen should turn off
Note: The backlight settings of WP490EXT extension module are synced with WP490G.Note Note: The backlight settings of WP490EXT extension module are synced with WelcomeConsole/ WP490G 2016-2017.
Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume,
Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when Headset is connected
Handsfree sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either handset's microphone or phone's microphone)
- Network: access to this menu is recommended for PBX administrator
- Autoprovision: access to this menu is recommended only for PBX administrator
Note |
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Note: It is possible to forbid access to Network and Autoprovision settings by adding ACL rule "Cannot use - Advanced phone settings menu". Consult the documentation: ACL rules and Call classes management Guide. |
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