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Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO).

3 – Internet port

Connect the phone to the Wildix PoE Switch using Ethernet cable.

4 – AC power jack

If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable.

5 – PC port

For connection to PC (optional).

6 – Ext port (WP480G/WP490G/ WelcomeConsole)

Used to connect wireless headset adapter WPEHS (WP480G/ WP490G/ WelcomeConsole) / keypad extension module WP490EXT (WP490G/ WelcomeConsole); online guide: WHS, WP490EXT, WPEHS – Quick Start Guide .

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On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu:

• History: access call history and call from history
• Phonebook: access to shared PBX phonebooks and call from phonebooks
• Features: call features, read Appendix 2: Call features for details
• Menu: phone settings, read Appendix 3: Menu for details

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Use Navigation keys to select and the central key to confirm different menu options; Use Navigation keys to move between the pages of BLF keys

4 – BLF / function keys

Monitoring of Monitor users and features

5 – Speaker key

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1. Enter your extension number
2. Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password), when requested
   To enter the user password from the phone’s dialpad, take into account the following:
   • To enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)

   • To enter special characters (%, ^, &, etc), press the star key (*)

     Example: if user password is 4Ag7$Zl@, then you have to dial 4247* 

     
     

3. Dial 1 to use this phone, when requested

After a few seconds, extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls.

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BLF / Function keys

BLF / Function keys must be set by user in Collaboration Settings ->  allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change status of features.

BLF / Function keys must be set by user in Collaboration Settings -> Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: Collaboration - User Guide.

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Note
Note: To use the keypad extension, add "Exp module" BLF key after having added 20 keys.

BLF / Function keys allow you to monitor users and features, make a call, transfer a call, pick up a call, park a call, change status of features.

WP410 supports up to 4 BLF keys distributed on 2 pages, WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, WelcomeConsole supports up to 60 Function keys including extension module. Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.

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• Colleague: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
• Park Location: park a call and resume
• Line: press to use this line (to place a new call)
• Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes  notes for notes for more information.
• Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk
• Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status
• Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
• Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling

• Send DTMF: press to send DTMF tone

• Voicemail: press to access shared voicemail of another user (see the chapter below)

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It is possible to log into Call groups as a dynamic user via BLF "Contact center" BLF on WP4X0. Detailed information can be found in Call distribution in Call groups Guide.

Call management

Place a call

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Call from History

1. Press History Soft key 
2. Select a colleague from the list
3. Press Dial Soft key
4. Lift the handset

Call via BLF Keys 

1. Lift the handset
2. Press a BLF key assigned to a colleague / group you would like to call 

Answer a call

Lift the handset or press the Speaker key.

Answer a second incoming call

Press Answer Soft key.

Mute the ring of an incoming call without answering

Press Silence Soft key.

Forward a call without answering

• Press Fwd Soft key, dial the number

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• Press OK Soft key

Decline a call

Press Reject Soft key.

Hold / Second call

• Press Hold Soft key during a call
• Press Resume Soft key to resume

If you have several calls on hold: use Navigation keys to select the call, then press Resume.

Make a second call:

• Press New Soft key
• Dial a number or press Select Soft key to search for a contact in History or in Phonebook

Transfer

Blind transfer

Transfer without notifying the person who receives the call transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Dial the number
3. Hang up or press Trans Soft key

Blind transfer via BLF keys:

• Press the BLF key configured as "Colleague" or "Call group" during a call

Attended transfer

Transfer with notification to the person who receives the transfer:

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Dial the number and wait till the person answers
3. To complete the transfer, hang up or press Trans Soft key or Transfer key

Attended transfer to Phonebook contact / contact from Call history: 

1. Press Trans Soft key or Transfer key during a call (the call is put on hold)
2. Press Select Soft key 
3. Select History / Phonebook and press Enter Soft key
4. Select the contact, press Dial Soft key and wait till the person answers 
5. To complete the transfer, press Trans Soft key or Transfer key again

Attended transfer via BLF keys:

1. Press the BLF key configured as “Colleague” or "Call group" during a call 
2. Wait till the second party answers
3. To complete the transfer, hang up or press Trans Soft key

Conference

1. Press New Soft key during a call (active call is put on hold)
2. Make a second call to the contact you wish to invite to the conference call
3. When the third party responds, press Conf Soft key

Press Split Soft key to split the two calls or hang up to end the conference.

Record a call

• Press *1 during a call to start / stop call recording

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Pick up a ringing call / see who is calling

Pick up a ringing call

• Press a BLF key "Colleague" / "Call group" assigned to a colleague or a call group who is receiving an incoming call

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See who is calling

You see who is calling and receive an audio notification when there is an incoming call:

• See who is calling: View calls (eye icon) option must be enabled in Collaboration for this function key:

• Get audio notification when there is an incoming call: Audio notification (speakerphone icon) option must be enabled in Collaboration for this function key: 

Demo video

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• Press a BLF key configured as Park Location during a call to park a call / press it again to resume the call.

Call intrusion / Intercom

Call intrusion and Intercom features are available for users with certain permissions (ACL abilities "Can" - "Intrusion" / "Intercom"). Check Feature Codes Admin Guide for more information.

Listen to Voicemail messages

1. Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
2. If requested, enter the first five characters of your password

3. Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message 

   Note
   Note: Voicemail messages can be forwarded to multiple users. Consult Consult Forward a Voicemail to another user.

   
   

It is possible to enable PIN protection by adding ACL ability "Cannot use" - "Voicemail without pin code" (WMS 4.01). 

Demo video

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Presence status monitoring

Currently, you can monitor full presence status of users only in Phonebook:

1. Press Phoneb Soft key or Phonebook Key

2. Press Filter Soft key and select a phonebook

3. Press Search Soft key then type the name/ number  
4. Press Enter Soft key to confirm

It possible to monitor the following colleague statuses via Phonebook:

• "available" (green circle icon)
• "offline" (no icon)
• "busy" (handset icon)
• "incoming call" (arrow icon)
• "away" (clock icon)
• "dnd" (brick iconicon)

Troubleshooting

For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual. 

Custom provisioning settings

You can set custom parameters to change different settings. For example, enable sidetone or display detailed hangup reasons. Consult Provisioning Custom Settings for details.

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• 16 BLF keys (2 pages) for WP480G 2017 (use Navigation keys to move between the pages):

• 60 BLF keys: 20 keys (2 pages) on WelcomeConsole + 40 keys (2 pages) on extension module (use Navigation keys to move between the pages):

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