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This guide leads you through installation of W-AIR Base Sync Plus and setting up a W-AIR DECT Network in which the bases sync over LAN. Useful links: Updated: June 2019 Permalink: https://confluence.wildix.com/x/ZADfAg |
| Table of Contents |
|---|
Description
...
You can check the Delay and the Jitter on the base station's interface, menu LAN Sync:
Expected jitter levels for different types of switches:
- Fix parts connected to Aruba HP switch will have expected jitter < 300ns
- Fix parts connected via 3 layer switch will have expected jitter < 500ns
- Fix parts connected via 7 layers switch will have expected jitter < 2000ns
Statistics
Call Features
DND, Call forwarding, Paging, Call intrusion, Intercom
All the Call Features can be set up in WMS or Wildix Collaborations in User Settings, or otherwise, directly from the handset, by dialing the Feature Codes of the system.
Consult the guide Feature Codes and Pre answer Services Admin Guide.
Ring tones
Ring tones set in Collaboration are not applied to W-AIR handsets. You can set ring tones via Dialplan "Set" application.
Consult Dialplan applications Admin Guide.
Call transfer, hold, call swap, conference call
These operations can be performed directly from W-AIR handset, consult the guide W-AIR DECT Handset for details.
W-AIR Handsets support only 2 calls/ channels, this means, when you have one active call and one call on hold, you can only perform a transfer of the active call to the party which is on hold, or vice versa. You cannot transfer a call to some third party, because no more channel can be opened.
If you need to transfer a call to some third party when you have one active call and one call on hold, you can use in-call Feature codes (since it doesn't require opening a new channel): #8 for attended transfer and #9 for blind transfer. Consult Feature Codes and Pre answer Services Guide for detailed information.
Upgrade Procedure of W-AIR system
FW upgrade of Base Stations
When there is the new FW available, the notification "Firmware available" appears in WMS → Device
To upgrade the FW, select one or multiple base stations, and click Configure/Sync. Wait for several minutes, during the FW upgrade, devices are rebooted. As soon as the upgrade procedure is finished, the new FW version appears in the Devices menu of the WMS, the base stations are no longer marked with the blue color.
FW upgrade of Repeaters and Handsets
After the upgrade of the base stations, Repeaters and Handsets connected to the system download the new FW automatically. You can monitor the process of the FW upgrade from the base station’s web interface.
Repeaters
| Note |
|---|
|
Go to the Base Station interface, menu Repeaters: during the reboot you can see the progress of the upgrade of the repeaters in the field “FWU Progress”. As soon as it’s finished, the “FWU Progress” displays “Complete”.
Handsets
| Note |
|---|
New FW is downloaded automatically after the Base Stations have been upgraded. To complete the FW upgrade procedure of the handsets, the handsets must be placed into the charger |
During the procedure you can see the status of the upgrade of the phones, the procedure takes about 30 minutes. Go to the Base Station interface, menu Extensions (only for Base Station: Go to tab “Handset” of menu Extensions ): during the reboot you can see the progress of the upgrade in the field “FWU Progress”. As soon as it’s finished, the “FWU Progress” displays “Complete”.
Alarms setting
Types of alarms
Alarm Button
This alarm is triggered by long-pressing (3 seconds) the red button on top of the handset.
Pull Cord Alarm
The Pull Cord alarm can be triggered by pulling a cord containing a magnet from the pull cord hole on the right side of the handset.
Running Alarm
To trigger the Running Alarm the handset needs to be shaken up and down for several seconds.
Man Down Alarm
The Man Down alarm is triggered if the handset remains in the position with an angle over 60 degrees with respect to the horizontal. The time for the handset to be still before the alarm is triggered can be set on base station web interface (read the next chapter 7.3. Set up emergency profiles)
No Movement Alarm
To trigger the No Movement alarm the handset needs to be in no movement. The timeout after which No Movement alarm is triggered is set on the base station web interface.
Set up emergency profiles
Go to the menu Alarms. In this menu eight different alarm profiles can be configured. The parameters that can be configured are:
- Profile Alias: A user friendly name to help identify the different profiles when selecting which one to enable for individual handsets
- Alarm Type: The type of event that triggers an alarm. The options are: Disabled, Man Down, No Movement, Running, Pull Cord, Alarm Button
- Alarm Signal: Call. The alarm is made as an outgoing call to the emergency number preconfigured for the extension
- Stop Alarm from Handset: Enable/ Disable. The possibility to cancel an alarm from the handset
- Trigger Delay: The timeout before the phone starts showing pre-alarm warning. If set to 0, the alarm is sent immediately (max. value is 255 sec.)
| Note |
|---|
For Man Down alarm, add the default delay of 6 seconds which is the time needed for the alarm detection (e.g. if set to “0”, alarm is triggered after 6 sec, if set to “30”, alarm is triggered after 36 sec.) |
- Stop Pre-Alarm from Handset: Enable/Disable the possibility to cancel the pre-alarm from the handset
- Pre-Alarm Delay: The timeout during which the pre-alarm warning is displayed until the actual alarm is sent (max. value is 255 sec.)
- Howling: Enable/Disable the howling of the handset when the alarm is triggered
After you have defined the Emergency profiles, click Save to apply.
Assign emergency profile to handsets
...
Click on the field “Idx” or “Extension” of the handset:
The following window is displayed, allowing you to set up emergency settings:
Modify the parameter “Alarm Number”: enter the number to be called when the alarm is triggered from the handset:
| Note |
|---|
You can enter an extension number that must be called or customize the service by modifying the Dialplan in the WMS and to add the “Alarm Number” as a Called number into a Dialplan procedure. |
...
Tick off the Profiles that you wish to enable for this handset
...
Click Save at the bottom of the page
...
Go to Management menu and click Save and reboot to reboot the base station and apply the new parameters
Statistics
Menu Statistics, accessible via base station web interface, offers access to four administrative menus, allowing the system administrator to monitor:
- System
- Calls
- Repeater
- DECT data
- Call quality.
System data
...
PARAMETERS
...
DESCRIPTION
...
BASE STATION NAME
...
Base IP address and base station name from management settings
...
OPERATION/DURATION D-H:M:S
...
Operation is operation time for the base since last reboot.
Duration is the operation time for the base since last reset of statistics, or firmware upgrade.
...
BUSY
...
Busy Count is the number of times the base has been busy.
...
BUSY DURATION
D-H:M:S
...
Busy duration is the total time a base has been busy for speech (8 or more calls active).
...
SIP FAILED
...
Failed SIP registrations count the number of times a SIP registration has failed
...
HANDSET REMOVED
...
Handset removed count is the number of times a handset has been marked as removed
...
SEARCHING
...
Base searching is the number of times a base has been searching for its sync source
...
FREE RUNNING
...
Base free running is the number of times a base has been free running
...
DECT SOURCE CHANGED
...
Number of time a base has changed sync source
Free running explained
Free running is NOT an error state, but is a simple trigger state, indicating that some changes have to be made to ensure continuous DECT synchronization.
Free running tells the application that the base has not received any sync data from its sync source base station during the last 10 seconds.
The reasons for this behavior can be the following:
- Two bases are using the same DECT slot and therefore cannot see each other.
- Too many simultaneous calls.
- A sudden change of environment (e.g. closing a fire door)/.
- Distortion of DECT frequency (around 1.8MHz) either by other DECT systems or other equipment.
When the Free running state is trigged the following actions are recommended:
- Move DECT slot to avoid using the same DECT slot as another base as its synchronization source base state.
- Use information from other base stations, to check how they are seeing this base station in the DECT air.
Free running activates several recovery mechanisms: the state changes to Assisted lock. The state Assisted lock can remain stable for a long time and normally changes to state Locked again. The state Free Running can also change back to state Locked again.
If the base is in state Free running and the synchronization source base station cannot be seen and no data is available for the assisted lock mechanism, the base station will change to a new state after 2 minutes:
- If the base station does NOT have any active calls, the base will change to state Searching.
- If the base station has an active call, this base will change to state Sync lost. After the call is released, the state will change to state Searching.
Call data
...
PARAMETERS
...
DESCRIPTION
...
BASE STATION NAME
...
Base IP address and base station name from management settings
...
OPERATION TIME/DURATION
...
Total operation time for the base since last reboot or reset
Duration is the time from data was cleared or system has been firmware upgraded.
...
COUNT
...
Counts number of calls on a base.
...
DROPPED
...
Dropped calls are the number of active calls that was dropped.
E.g. if a user has an active call and walks out of range, the calls will be counted as a dropped call. An entry is stored in the syslog when a call is dropped.
...
NO RESPONSE
...
No response calls are the number of calls that have no response, e.g. if an external user tries to make a call to a handset that is out of range the call is counted as no response. An entry is stored in the syslog when a call is no response.
...
DURATION
...
Call duration is total time that calls are active on the base.
...
ACTIVE
...
Active call shows how many active calls that are active on the base (Not active DECT calls, but active calls). On one base there can be up to 30 active calls.
...
MAX ACTIVE
...
Maximum active calls are the maximum number of calls that has been active at the same time.
...
CODECS
...
Logging and count of used codec types on each call.
...
HANDOVER ATTEMPT SUCCESS
...
Counts the number of successful handovers.
...
HANDOVER ATTEMPT FAILED
...
Counts the number of failed handovers.
...
AUDIO NOT DETECTED
...
Counts the number of times where audio connection was not established.
Repeater data
...
PARAMETERS
...
DESCRIPTION
...
IDX/NAME
...
Base IP address and base station name from management settings
...
OPERATION
D-H:M:S
...
Total operation time for the repeater since last reboot or reset
Duration is the time from data was cleared or system has been firmware upgraded.
...
BUSY
...
Busy Count is the number of times the repeater has been busy.
...
BUSY DURATION
D-H:M:S
...
Busy duration is the total time a repeater has been busy for speech (5 or more calls active).
...
MAX ACTIVE
...
Maximum active calls are the maximum number of calls that has been active at the same time.
...
SEARCHING
...
Repeater searching is the number of times a repeater has been searching for it’s sync source
...
RECOVERY
...
In case the sync source is not present anymore the repeater will go into lock on another base or repeater and show recovery mode
...
DECT SOURCE CHANGED
...
Number of time a repeater has changed sync source
...
WIDE BAND
...
Number of wideband calls on repeaters
...
NARROW BAND
...
Number of narrow band calls on repeaters
DECT data
...
PARAMETERS
...
DESCRIPTION
...
FREQUENCY
...
Number of the DECT slot frequency
...
SLOTX
...
Number of connections that have been active on each frequency
Call quality
...
PARAMETERS
...
DESCRIPTION
...
BASE STATION NAME
...
Base IP address and base station name from management settings
...
TYPE
...
Call:
Relay conn:
...
CALL COUNT
...
Count the number of calls
...
LOCAL/REMOTE SIDE
...
Local:
Remote:
...
JITTER[MS]
...
Measures how the RTP packets are received, the lower the Jitter is the better
...
ROUND TRIP LATENCY [MS]
...
Measures the time it takes for RTP packets to reach it destination.
...
PACKET LOSS [%]
...
Percentages of packets lost.
...
R-VALUE
A way to measure call quality, from 0-120
USER SATISFACTION LEVEL MOS R-Factor
MAXIMUM USING G.711 4.4 93
VERY SATISFIED 4.3-5.0 90-100
...
SOME USERS SATISFIED 3.6-4.0 70-80
MANY USERS DISSATISFIED 3.1-3.6 60-70
NEARLY ALL USERS DISSATISFIED 2.6-3.1 50-60
NOT RECOMMENDED 1.0-2.6 Less than 50
...
MOS-VALUE
MOS measures subjective call quality for a call. MOS scores range from 1 for unacceptable to 5 for excellent.
VOIP calls often are in the 3.5 to 4.2 range
...
Menu Statistics, accessible via base station web interface, offers access to four administrative menus, allowing the system administrator to monitor:
- System
- Calls
- Repeater
- DECT data
- Call quality.
System data
PARAMETERS | DESCRIPTION |
BASE STATION NAME | Base IP address and base station name from management settings |
OPERATION/DURATION D-H:M:S | Operation is operation time for the base since last reboot. Duration is the operation time for the base since last reset of statistics, or firmware upgrade. |
BUSY | Busy Count is the number of times the base has been busy. |
BUSY DURATION D-H:M:S | Busy duration is the total time a base has been busy for speech (8 or more calls active). |
SIP FAILED | Failed SIP registrations count the number of times a SIP registration has failed |
HANDSET REMOVED | Handset removed count is the number of times a handset has been marked as removed |
SEARCHING | Base searching is the number of times a base has been searching for its sync source |
FREE RUNNING | Base free running is the number of times a base has been free running |
DECT SOURCE CHANGED | Number of time a base has changed sync source |
Free running explained
Free running is NOT an error state, but is a simple trigger state, indicating that some changes have to be made to ensure continuous DECT synchronization.
Free running tells the application that the base has not received any sync data from its sync source base station during the last 10 seconds.
The reasons for this behavior can be the following:
- Two bases are using the same DECT slot and therefore cannot see each other.
- Too many simultaneous calls.
- A sudden change of environment (e.g. closing a fire door)/.
- Distortion of DECT frequency (around 1.8MHz) either by other DECT systems or other equipment.
When the Free running state is trigged the following actions are recommended:
- Move DECT slot to avoid using the same DECT slot as another base as its synchronization source base state.
- Use information from other base stations, to check how they are seeing this base station in the DECT air.
Free running activates several recovery mechanisms: the state changes to Assisted lock. The state Assisted lock can remain stable for a long time and normally changes to state Locked again. The state Free Running can also change back to state Locked again.
If the base is in state Free running and the synchronization source base station cannot be seen and no data is available for the assisted lock mechanism, the base station will change to a new state after 2 minutes:
- If the base station does NOT have any active calls, the base will change to state Searching.
- If the base station has an active call, this base will change to state Sync lost. After the call is released, the state will change to state Searching.
Call data
PARAMETERS | DESCRIPTION |
BASE STATION NAME | Base IP address and base station name from management settings |
OPERATION TIME/DURATION | Total operation time for the base since last reboot or reset Duration is the time from data was cleared or system has been firmware upgraded. |
COUNT | Counts number of calls on a base. |
DROPPED | Dropped calls are the number of active calls that was dropped. E.g. if a user has an active call and walks out of range, the calls will be counted as a dropped call. An entry is stored in the syslog when a call is dropped. |
NO RESPONSE | No response calls are the number of calls that have no response, e.g. if an external user tries to make a call to a handset that is out of range the call is counted as no response. An entry is stored in the syslog when a call is no response. |
DURATION | Call duration is total time that calls are active on the base. |
ACTIVE | Active call shows how many active calls that are active on the base (Not active DECT calls, but active calls). On one base there can be up to 30 active calls. |
MAX ACTIVE | Maximum active calls are the maximum number of calls that has been active at the same time. |
CODECS | Logging and count of used codec types on each call. |
HANDOVER ATTEMPT SUCCESS | Counts the number of successful handovers. |
HANDOVER ATTEMPT FAILED | Counts the number of failed handovers. |
AUDIO NOT DETECTED | Counts the number of times where audio connection was not established. |
Repeater data
PARAMETERS | DESCRIPTION |
IDX/NAME | Base IP address and base station name from management settings |
OPERATION D-H:M:S | Total operation time for the repeater since last reboot or reset Duration is the time from data was cleared or system has been firmware upgraded. |
BUSY | Busy Count is the number of times the repeater has been busy. |
BUSY DURATION D-H:M:S | Busy duration is the total time a repeater has been busy for speech (5 or more calls active). |
MAX ACTIVE | Maximum active calls are the maximum number of calls that has been active at the same time. |
SEARCHING | Repeater searching is the number of times a repeater has been searching for it’s sync source |
RECOVERY | In case the sync source is not present anymore the repeater will go into lock on another base or repeater and show recovery mode |
DECT SOURCE CHANGED | Number of time a repeater has changed sync source |
WIDE BAND | Number of wideband calls on repeaters |
NARROW BAND | Number of narrow band calls on repeaters |
DECT data
PARAMETERS | DESCRIPTION |
FREQUENCY | Number of the DECT slot frequency |
SLOTX | Number of connections that have been active on each frequency |
Call Features
DND, Call forwarding, Paging, Call intrusion, Intercom
All the Call Features can be set up in WMS or Wildix Collaborations in User Settings, or otherwise, directly from the handset, by dialing the Feature Codes of the system.
Consult the guide Feature Codes and Pre answer Services Admin Guide.
Ring tones
Ring tones set in Collaboration are not applied to W-AIR handsets. You can set ring tones via Dialplan "Set" application.
Consult Dialplan applications Admin Guide.
Call transfer, hold, call swap, conference call
These operations can be performed directly from W-AIR handset, consult the guide W-AIR DECT Handset for details.
W-AIR Handsets support only 2 calls/ channels, this means, when you have one active call and one call on hold, you can only perform a transfer of the active call to the party which is on hold, or vice versa. You cannot transfer a call to some third party, because no more channel can be opened.
If you need to transfer a call to some third party when you have one active call and one call on hold, you can use in-call Feature codes (since it doesn't require opening a new channel): #8 for attended transfer and #9 for blind transfer. Consult Feature Codes and Pre answer Services Guide for detailed information.
Upgrade Procedure of W-AIR system
FW upgrade of Base Stations
When there is the new FW available, the notification "Firmware available" appears in WMS → Device
To upgrade the FW, select one or multiple base stations, and click Configure/Sync. Wait for several minutes, during the FW upgrade, devices are rebooted. As soon as the upgrade procedure is finished, the new FW version appears in the Devices menu of the WMS, the base stations are no longer marked with the blue color.
FW upgrade of Repeaters and Handsets
After the upgrade of the base stations, Repeaters and Handsets connected to the system download the new FW automatically. You can monitor the process of the FW upgrade from the base station’s web interface.
Repeaters
| Note |
|---|
|
Go to the Base Station interface, menu Repeaters: during the reboot you can see the progress of the upgrade of the repeaters in the field “FWU Progress”. As soon as it’s finished, the “FWU Progress” displays “Complete”.
Handsets
| Note |
|---|
New FW is downloaded automatically after the Base Stations have been upgraded. To complete the FW upgrade procedure of the handsets, the handsets must be placed into the charger |
During the procedure you can see the status of the upgrade of the phones, the procedure takes about 30 minutes. Go to the Base Station interface, menu Extensions (only for Base Station: Go to tab “Handset” of menu Extensions ): during the reboot you can see the progress of the upgrade in the field “FWU Progress”. As soon as it’s finished, the “FWU Progress” displays “Complete”.
Alarms setting
Types of alarms
Alarm Button
This alarm is triggered by long-pressing (3 seconds) the red button on top of the handset.
Pull Cord Alarm
The Pull Cord alarm can be triggered by pulling a cord containing a magnet from the pull cord hole on the right side of the handset.
Running Alarm
To trigger the Running Alarm the handset needs to be shaken up and down for several seconds.
Man Down Alarm
The Man Down alarm is triggered if the handset remains in the position with an angle over 60 degrees with respect to the horizontal. The time for the handset to be still before the alarm is triggered can be set on base station web interface (read the next chapter 7.3. Set up emergency profiles)
No Movement Alarm
To trigger the No Movement alarm the handset needs to be in no movement. The timeout after which No Movement alarm is triggered is set on the base station web interface.
Set up emergency profiles
Go to the menu Alarms. In this menu eight different alarm profiles can be configured. The parameters that can be configured are:
- Profile Alias: A user friendly name to help identify the different profiles when selecting which one to enable for individual handsets
- Alarm Type: The type of event that triggers an alarm. The options are: Disabled, Man Down, No Movement, Running, Pull Cord, Alarm Button
- Alarm Signal: Call. The alarm is made as an outgoing call to the emergency number preconfigured for the extension
- Stop Alarm from Handset: Enable/ Disable. The possibility to cancel an alarm from the handset
- Trigger Delay: The timeout before the phone starts showing pre-alarm warning. If set to 0, the alarm is sent immediately (max. value is 255 sec.)
| Note |
|---|
For Man Down alarm, add the default delay of 6 seconds which is the time needed for the alarm detection (e.g. if set to “0”, alarm is triggered after 6 sec, if set to “30”, alarm is triggered after 36 sec.) |
- Stop Pre-Alarm from Handset: Enable/Disable the possibility to cancel the pre-alarm from the handset
- Pre-Alarm Delay: The timeout during which the pre-alarm warning is displayed until the actual alarm is sent (max. value is 255 sec.)
- Howling: Enable/Disable the howling of the handset when the alarm is triggered
After you have defined the Emergency profiles, click Save to apply.
Assign emergency profile to handsets
- Go to the menu Extensions
Click on the field “Idx” or “Extension” of the handset:
The following window is displayed, allowing you to set up emergency settings:
Modify the parameter “Alarm Number”: enter the number to be called when the alarm is triggered from the handset:
Note You can enter an extension number that must be called or customize the service by modifying the Dialplan in the WMS and to add the “Alarm Number” as a Called number into a Dialplan procedure.
Tick off the Profiles that you wish to enable for this handset
Click Save at the bottom of the page
Go to Management menu and click Save and reboot to reboot the base station and apply the new parameters
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