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Packing list

• 1 x WP4X0 Phone 
• 1 x handset
• 1 x handset cord
• 1 x stand

Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.

Phone overview

Connecting the phone

Rear panel:

1 – handset port

Attach the handset using the handset cord.

2 – headset port

Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO)

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Mounting instructions

WP410: attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand)

WP480G / WP490G: attach the stand to the phone (desk mounting); for wall mounting, use wall mount bracket (article can be purchased separately, code: WP480-WM)

Keypad instruction

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• History: access call history and call from history
• Phonebook: access to shared PBX phonebooks and call from phonebooks
• Features: call features, read Appendix 2: Call features for details
• Menu: phone settings, read Appendix 3: Menu for details

3 – Navigation keys

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13 – Transfer key

Log in

Dial 99 from the phone (“Login” feature code) and follow the audio instructions:

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BLF / Function keys

BLF / Function keys must be set by user in Collaboration Settings ->  Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: /wiki/spaces/DOC/pages/30285992.

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WP410 supports up to 4 BLF keys distributed on 2 pages, WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.

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• Colleague: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
• Park Location: park a call and resume
• Line: press to use this line (to place a new call)
• Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information.
• Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk
• Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status
• Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
• Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling

• Send DTMF: press to send DTMF tone

• Voicemail: press to access shared voicemail of another user (see the chapter below)

Shared voicemail BLF 

Anchor
Sharedvoicemailfeature Sharedvoicemailfeature

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Contact center BLF (4.01)

It is possible to log into Call groups as a dynamic user via BLF "Contact center" on WP4X0. Detailed information can be found in Call distribution in Call groups Guide.

Call management

Place a call

1. Lift the handset
2. Dial the number and press Send Soft key or wait till the call is placed automatically

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1. Lift the handset
2. Press a BLF key assigned to a colleague / group you would like to call 

Answer a call

Lift the handset or press the Speaker key.

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Decline a call

Press Reject Soft key

Hold / Second call

• Press Hold Soft key during a call
• Press Resume Soft key to resume

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1. Press New Soft key
2. Dial a number or press Select Soft key to search for a contact in History or in Phonebook

Transfer

Blind transfer

Transfer without notifying the person who receives the call transfer:

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• Press the BLF key configured as "Colleague" or "Call group" during a call

Attended transfer

Transfer with notification to the person who receives the transfer:

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1. Press the BLF key configured as “Colleague” or "Call group" during a call 
2. Wait till the second party answers
3. To complete the transfer, hang up or press Trans Soft key

Conference

1. Press New Soft key during a call (active call is put on hold)
2. Make a second call to the contact you wish to invite to the conference call
3. When the third party responds, press Conf Soft key

Press Split Soft key to split the two calls or hang up to end the conference.

Record a call

Press *1 during a call to start / stop call recording. 

Pick up a ringing call / see who is calling

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Park a call

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• Press a BLF key configured as Park Location during a call to park a call / press it again to resume the call.

Call intrusion / Intercom

Call intrusion and Intercom features are available for users with certain permissions (ACL abilities "Can" - "Intrusion" / "Intercom"). Check Feature Codes Admin Guide for more information.

Listen to Voicemail messages

1. Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
2. If requested, enter the first five characters of your password

3. Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message 

   Note
   Note: Voicemail messages can be forwarded to multiple users. Consult Forward a Voicemail to another user.

   
   

Presence status monitoring

Currently, you can monitor full presence status of users only in Phonebook:

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• "available" (tick icon)
• "offline" (no icon)
• "busy" (handset icon)
• "incoming call" (arrow icon)
• "away" (clock icon)
• "dnd" (brick icon)

Troubleshooting

For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual. 

Custom provisioning settings

You can set custom parameters to change different settings. For example, enable sidetone or display detailed hangup reasons. Consult Provisioning Custom Settings for details.

Appendix 1 - BLF keys distribution scheme

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In case you have problems with your phone, please contact the PBX administrator.

Appendix 2 - Call features

Press Featur. Soft key from the standby mode to access the menu. This menu allows you to change call features for each type of call (Internal / External / Whitelist / Blacklist) based on user status (available / DND / away):

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• Status: Available / DND / Away 

  Note
  Note: all the features below are applied only for the selected user status.

  
  

  • Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
  1. Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away statuses cannot be changed
     
     

• Call type: Internal / External/ Blacklist / Whitelist 

  Note
  Note: all the features below are applied only for the selected call class.

  
  

• Call reject: On / Off - if enabled, all calls are rejected
  
  
• Call forwarding - call forwarding settings
  
  1. busy: On / Off - enable / disable call forwarding when busy
  2. unavailable: On / Off - enable / disable call forwarding in case of no answer

  3. forced: On / Off - enable / disable forwarding of all calls

     Note
     Note: When Call forwarding is activated for all calls for internal or external call class, CFN label (Call Forwarding Number) indicating the destination (extension number/ external number/ Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displayed on the screen.

     
     You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL
     
     

• Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time 
  
  

• Mobility: On / Off - if enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings

  
  

• Ring Tone: select the ringtone

Appendix 3 - Phone Settings

To access Phone Settings, press Menu soft key from idle:

• Status: view IP, Mac, Firmware of your phone
  
  

• Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off 
  Note: The backlight settings of WP490EXT extension module are synced with WP490G.

  Note
  Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.

   

• Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, 

  • Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when Headset is connected

  • Handsfree sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either handset's microphone or phone's microphone)

• Network: access to this menu is recommended for PBX administrator
  
  
• Autoprovision: access to this menu is recommended only for PBX administrator

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