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This guide provides all the necessary information connecting and using WP410, WP480G, WP490.WP490G (End Of Life) and WelcomeConsole. End user brochures in English, Italian, French and German are available at this link: Wildix VoIP Phones - End User Brochures Updated: May 2019WMS version: 3.88 / 4.01July 2019 Permalink: https://confluence.wildix.com/x/BQI8AQ |
Table of Contents |
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Packing list
- 1 x WP4X0 Phone
- 1 x handset
- 1 x handset cord
- 1 x stand
Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.
Phone overview
Connecting the phone
Rear panel:
1 – handset port
Attach the handset using the handset cord.
2 – headset port
Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO)
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Note |
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Note: for provisioning of WP4X0 or WelcomeConsole, read WMS Start Guide. |
Mounting instructions
WP410: attach the stand to the phone (desk mounting) or hang the phone on the wall (without attaching the stand)
WP480G / WP490G: attach the stand to the phone (desk mounting); for wall mounting, use wall mount bracket (article can be purchased separately, code: WP480-WM)
Keypad instruction
Note |
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Note: keypad instruction for WP410 sept 2016 is equal to WP410 2017. |
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- History: access call history and call from history
- Phonebook: access to shared PBX phonebooks and call from phonebooks
- Features: call features, read Appendix 2: Call features for details
- Menu: phone settings, read Appendix 3: Menu for details
3 – Navigation keys
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Note |
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Note: phonebooks must be set up by the PBX administrator on WMS side. |
13 – Transfer key
Log in
Dial 99 from the phone (“Login” feature code) and follow the audio instructions:
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Note |
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Note: A phone will be blocked in case of invalid entering of a password/ PIN: 5 attempts - 30 seconds, 10 attempts - 30 seconds, every next - 60 seconds. |
BLF / Function keys
BLF / Function keys must be set by user in Collaboration Settings -> Function keys or by PBX administrator via WMS. Detailed information on setting Function keys: /wiki/spaces/DOC/pages/30285992.
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WP410 supports up to 4 BLF keys distributed on 2 pages, WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.
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- Colleague: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
- Park Location: park a call and resume
- Line: press to use this line (to place a new call)
- Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information.
- Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk
- Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status
- Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
- Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
Send DTMF: press to send DTMF tone
Voicemail: press to access shared voicemail of another user (see the chapter below)
Shared voicemail BLF Anchor Sharedvoicemailfeature Sharedvoicemailfeature
Sharedvoicemailfeature | |
Sharedvoicemailfeature |
Warning |
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Important: The feature is supported only on WP480G/WP490G 2017. It works only for users of the same PBX! |
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Note |
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Note: ACL restrictions "can/ cannot" - "use Voicemail" and “can/ cannot” - “view group” have higher priority than “can/ cannot” - “see Voicemail”. Read ACL rules & Call classes management Guide for details. Well-known issue: in failover scenario (TCP / 443), BLF subscription is sent only once. |
Contact center BLF (4.01)
It is possible to log into Call groups as a dynamic user via BLF "Contact center" on WP4X0. Detailed information can be found in Call distribution in Call groups Guide.
Call management
Place a call
- Lift the handset
- Dial the number and press Send Soft key or wait till the call is placed automatically
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Note |
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Note: in Colleagues phonebook users are displayed with their realtime status (available / offline / busy / incoming call / absent / dnd). Refer to this chapter for detailed information. |
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- Lift the handset
- Press a BLF key assigned to a colleague / group you would like to call
Answer a call
Lift the handset or press the Speaker key.
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Decline a call
Press Reject Soft key
Hold / Second call
- Press Hold Soft key during a call
- Press Resume Soft key to resume
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- Press New Soft key
- Dial a number or press Select Soft key to search for a contact in History or in Phonebook
Transfer
Blind transfer
Transfer without notifying the person who receives the call transfer:
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- Press the BLF key configured as "Colleague" or "Call group" during a call
Attended transfer
Transfer with notification to the person who receives the transfer:
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- Press the BLF key configured as “Colleague” or "Call group" during a call
- Wait till the second party answers
- To complete the transfer, hang up or press Trans Soft key
Conference
- Press New Soft key during a call (active call is put on hold)
- Make a second call to the contact you wish to invite to the conference call
- When the third party responds, press Conf Soft key
Press Split Soft key to split the two calls or hang up to end the conference.
Record a call
Note |
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Note: Only users with certain permissions can record calls; to enable the option, the PBX admin must add ACL ability "Can use" - "Personal recording" (WMS -> Users -> Groups). |
Press *1 during a call to start / stop call recording.
Pick up a ringing call / see who is calling
Note |
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Note: Only users with certain permissions can pick up calls; to enable the option, the PBX admin must add ACL ability "Can" - "Call Pickup" (WMS -> Users -> Groups). |
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Note |
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Note: Only users with certain permissions can see who is calling other users; to enable the option, the PBX admin must add ACL ability "Can" - "View calls of users" (WMS -> Users -> Groups). |
Park a call
Note |
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Note: Detailed information about the parking feature can be found here: How to implement the Parking feature. |
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- Press a BLF key configured as Park Location during a call to park a call / press it again to resume the call.
Call intrusion / Intercom
Call intrusion and Intercom features are available for users with certain permissions (ACL abilities "Can" - "Intrusion" / "Intercom"). Check Feature Codes Admin Guide for more information.
Listen to Voicemail messages
- Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
- If requested, enter the first five characters of your password
Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
Note Note: Voicemail messages can be forwarded to multiple users. Consult Forward a Voicemail to another user.
Note |
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Detailed information about Voicemail service: Voicemail Guide. For the information on how to set up your Voicemail greetings, please refer to Feature Codes Admin Guide. For the information on how to set up call forwarding to Voicemail, please refer to Appendix 2 - Call features. |
Presence status monitoring
Currently, you can monitor full presence status of users only in Phonebook:
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- "available" (tick icon)
- "offline" (no icon)
- "busy" (handset icon)
- "incoming call" (arrow icon)
- "away" (clock icon)
- "dnd" (brick icon)
Troubleshooting
For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual.
Custom provisioning settings
You can set custom parameters to change different settings. For example, enable sidetone or display detailed hangup reasons. Consult Provisioning Custom Settings for details.
Appendix 1 - BLF keys distribution scheme
Note |
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Note: BLF keys are set up by a user via Collaboration or by PBX administrator via WMS. Refer to the section /wiki/spaces/DOC/pages/30285992 for more information. |
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In case you have problems with your phone, please contact the PBX administrator.
Appendix 2 - Call features
Press Featur. Soft key from the standby mode to access the menu. This menu allows you to change call features for each type of call (Internal / External / Whitelist / Blacklist) based on user status (available / DND / away):
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Status: Available / DND / Away
Note Note: all the features below are applied only for the selected user status.
- Until (only for DND / Away): Time / Date - set expiry time and date for DND / Away user status
- Activate (only for DND / Away): On / Off - when disabled, call features for DND / Away statuses cannot be changed
Call type: Internal / External/ Blacklist / Whitelist
Note Note: all the features below are applied only for the selected call class.
- Call reject: On / Off - if enabled, all calls are rejected
- Call forwarding - call forwarding settings
- busy: On / Off - enable / disable call forwarding when busy
- unavailable: On / Off - enable / disable call forwarding in case of no answer
forced: On / Off - enable / disable forwarding of all calls
Note Note: When Call forwarding is activated for all calls for internal or external call class, CFN label (Call Forwarding Number) indicating the destination (extension number/ external number/ Voicemail) and the arrow icon is displayed on the screen; in case call forwarding of both internal and external call class is activated, call forwarding number for internal calls is displayed on the screen.
You can set the destination for each type of call forwarding: enter the phone number or the value VOICEMAIL
- Call waiting: On / Off - enable call waiting to be able to receive more than one call at a time
Mobility: On / Off - if enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration Settings
Ring Tone: select the ringtone
Appendix 3 - Phone Settings
To access Phone Settings, press Menu soft key from idle:
- Status: view IP, Mac, Firmware of your phone
Backlight settings: set the backlight level of the screen and select the timeout (min - 20 sec, max - 1 hour or Always On) after which the phone's screen should turn off
Note: The backlight settings of WP490EXT extension module are synced with WP490G.Note Note: The backlight settings of WP490EXT extension module are synced with WP490G 2016-2017.
Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume,
Headset Ring Mode: allows you to decide whether ringtone should be played via Headset or via Handsfree when Headset is connected
Handsfree sound input: allows you to select the active microphone in handsfree mode when the handset is lifted (either handset's microphone or phone's microphone)
- Network: access to this menu is recommended for PBX administrator
- Autoprovision: access to this menu is recommended only for PBX administrator
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