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This guide provides all the necessary information connecting and using WP410, WP480G, WP490G (End Of Life) and WelcomeConsole. Useful links:
Updated: December 2019February 2020 Permalink: https://confluence.wildix.com/x/BQI8AQ |
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Important: WP490G is End Of Life! |
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Recommendations for WP410 wall mounting:
- Round (convex) screw head type of max 10 mm diameter
- Any screw drive type
- Any screw thread type depending on wall material
Example:
WP480G / WP490G / WelcomeConsole: attach the stand to the phone (desk mounting); for wall mounting (WP480G only), use wall mount bracket (article can be purchased separately, code: WallMount)
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- History: access call history and call from history
- Phonebook: access to shared PBX phonebooks and call from phonebooks
- Features: call features, read Appendix 2: Call features for details
- Menu: phone settings, read Appendix 3: Menu for details
3 – Navigation keys
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WP410 supports up to 4 BLF keys distributed on 2 pages, WP480G supports up to 16 BLF keys distributed on 2 pages, WP490G supports up to 30 BLF keys distributed on two pages, WelcomeConsole supports up to 60 Function keys including extension module. Refer to Appendix 1 - BLF keys for detailed information on BLF key distribution for each phone.
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- Colleague: monitor call status (incoming call / in call), monitor user status (available, DND, away), make a call, transfer a call, pick up a call, check who is calling (see the chapter below for more details)
- Park Location: park a call and resume (see the chapter below for more details)
- Line: press to use this line (to place a new call)/ press to make a call with user's identity extension (see the chapter below)
- Speed Dial: press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information
- Trunk: monitor status of trunk (except for SIP trunks) and place a call via this trunk
- Timetable / Switch / 3 state switch: monitor the status of switch / timetable, press to change status
- Group pick up: press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
- Call group: monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
Send DTMF: press to send DTMF tone
- Contact center: log into Call groups as a dynamic user (see the chapter below)
- Identities: press to change the identity of numbers for outgoing/ incoming calls (see the chapter below)
- Voicemail: press to access shared voicemail of another user (see the chapter below)
Colleague BLF
List of supported features/ actions:
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Allows you to change the Caller number and name for outgoing internal and external outgoing/ incoming calls. Detailed information can be found in Identities Feature guide.
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Note |
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Note: in Colleagues phonebook users are displayed with their realtime status (available / offline / busy / incoming call / absent / dnd). Refer to this chapter for detailed information. |
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