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Info

On this page, you can find detailed description of CDR-View Liveboard in x-bees which provides the description of available reports and filters.

Created: August September 2023

Permalink: https://wildix.atlassian.net/wiki/x/AQDzDg


Table of Contents

Introduction 

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Events sending / data gathering should be enabled in WMS -> PBX -> Features -> Cloud Analytics. It is automatically activated if a PBX or whole WMS Network are running in the Cloud. In case of a standalone Virtual/ Hardware PBX, or if there is a mix of Cloud and Virtual/ Hardware PBXs in a WMS Network, Cloud Analytics should be enabled manually by admin. Documentation: WMS Settings Menu - Admin Guide (Features section).

Note

Note: If sending of the events was enabled and then disabled, the old data is still stored in the data base. For the old data be removed, a ticket to customer care has to be opened.

How to access CDR-View

To access CDR-View:

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x-bees CDR-View provides the report data in different charts and you can easily navigate between them by choosing the necessary tab: 

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The following views are available: 

  • Data Grid

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Note

Note: 

  • Flow id is the unique identifier of a call, including all call transfers. 
    For example, you see a call that consists of multiple parts and want to filter all its parts. You can use Flow id for this.
  • Part refers to the number of transfers, starting from 0. First part of a call is a 0 transfer, the next on is the first transfer (Part=1), etc.
  • In the Flags column, call flow is marked with flags (which act like tags). Currently, the following flags are available: voicemail, wizyConference, pbxConference, mobility, fax.

In the column with the sound icon, you can download call recordings:

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Note

Current limitations: 

  • In case of a WMS Network, you need to be logged in to the PBX, which the recording belongs to. Otherwise, the recording cannot be downloaded.  
  • If there were several recordings during a call, only the latest recording is displayed.
  • Line Chart

  • Area Chart

  • Pie Chart

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