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Info

The Document describes what is Wildix Integration Service (WIService), the installation process and available features.

Created: February 2019

Updated: January 2023

Permalink: https://wildix.atlassian.net/wiki/x/HgfOAQ

Table of Contents

Integration service (WIService)

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You can enable auto update option:


Note

Note: Starting from v. 3.15.3, WIService can automatically install security patches and critical bug fixes even if the option Keep Wildix Services up to date.


macOS (available from v. 3.1.4)

  • After WIService installation is completed, click Yes to enable the option Keep Wildix Integration Service Services up to date

  • Auto update starts every day at a random time between 1 AM and 6 AM, or right after the computer starts or wakes up from sleep mode:
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or

  • Go to Menu Bar -> click on Wildix Integration Service icon and select Settings
  • Enable the option Keep Wildix services up to date:

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  • Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and select Settings
  • Enable the option Keep Wildix Integration Service Services up to date:


Warning

Important: If you have Sophos antivirus, to avoid Sophos from blocking automatic updates of WIService, make sure to:

a) Option 1: Add WIService to Sophos exceptions

  1. Go to Sophos Dashboard -> Protection -> Exceptions
  2. Add Wildix folder path to the Sophos exceptions: “C:\Program Files\Wildix” 

b) Option 2: Switch to WIService.msi installer.

Note: Before installing WIService.msi, you need to delete WIService.exe file from the Program Files folder. 

MSI file for Windows:

Documentation: Large-Scale Deployment on Windows - Integration Service 

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The features allow you to share your screen with other users and let them take remote control of your device

Details: Collaboration User Guide.

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