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The document describes how to start a conference in x-bees and use x-bees conference features. Min supported version: WMS 5 Created: April 2023 Permalink: https://wildix.atlassian.net/wiki/x/AQACCg |
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Screen sharing issue on macOS using Google Chrome Due to detected issues in Google Chrome, it might be impossible to use screen sharing. To resolve the issue, take the following steps:
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Temporal limitation for macOS users: for the video conference to work on Safari web browser, please follow the steps below:
This limitation concerns only PBX users. External participants using Safari web browser are not affected. |
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Requirements
Browser
Google Chrome
Chromium
Safari 12.1.X and higher
Microsoft Edge 79.0.309 and higher
Firefox
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It is possible to decrease bandwidth consumption by selecting a lower video quality level in options, see the chapter Video quality. |
Number of participants in a conference
- Video: Currently the number of users who can share their videos is not limited – it's possible to see all the users who are sharing their videos in Tiles view, however for the optimal performance we do not recommend to exceed 70 users in case all of them share their videos
Additional equipment
To ensure efficient collaboration during videoconferencing in small and large meeting rooms, Wildix offers some additional equipment:
- Wizyconf Huddle-Room: for 2-3 people sitting in front of PC/ laptop – a speakerphone with a 120° wide angle Full HD webcam and 360° microphone. More information: /wiki/spaces/DOC/pages/30281361
- Wizyconf Conference Room - the first professional easy-to-use web conference – a fully equipped conference room: Wizyconf Conference Room - Documentation
Start a conference
- Open conversation with a user/ group of users
- Click on the Video icon at the top of the conversation screen:
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Conversation is deleted automatically after 30 days of inactivity. |
Join a conference
When conference starts, other participants of the conversation can see the green Join button on the Inbox tab (the conversation with the conference automatically jumps to the top of the conversations list):
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Notes:
You can find additional information at the news blog. |
Manage sound notifications
Sound notifications at the conference start are enabled by default. To manage the sound notifications settings:
- Go to Settings -> Notifications
- Proceed to section Sound notifications:
- Use the toggle next to the On conference start option:
Schedule a conference
In case there is Google/ Microsoft calendar integration enabled, you can schedule a conference via the Schedule button in the Info frame:
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- 2 - You can access the conference via the link provided in the email
- 3 - You can also access the conference in the audio-only mode, by using dial-in numbers. This is the option for mobile phones, which allows you to join the conference without manually entering the conference ID (as it is already included in the dial-in number)
- 4 - This option is not restricted to mobile phones. It also lets you access the conference in the audio-only mode by calling the local number for your country. Click Find a local number to view the full list
5 - This is the ID number of the conference
PBX user
When a PBX user is invited to a conference, they receive an invitation via email with a link to join the conference via web and a phone number, allowing them to join the conference in audio-only mode from their Wildix device.
External user
All invited users receive an invitation via email with a link to join the conference via web and a local phone number that they can dial to join the conference in audio-only mode.
Access from Wizyconf station
To access x-bees conference from Wizyconf station, select Wizyconf at the top -> enter the Conference ID (available in x-bees conference -> Participants -> Conference ID and Dial-in numbers).
More information about Wizyconf station in Wizyconf Station Quick Start Guide.
Access in audio-only mode
PBX users can access the conference in the audio-only mode by calling the number 98XXXXXXX, where 98 is the Feature code Conference (by default) and XXXXXXX is the conference ID number (Conference ID is provided in the email invitation).
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Current limitation: no visual indication for muted users who access a conference in audio-only mode. |
Tutorials and updates
The basics tutorial
The basics tutorial is a great way for new users to explore x-bees video conference functionality in a convenient and interactive way. When reaching the tutorial for the first time, a yellow dot appears next to More options in the bottom menu and you can see Tutorials and updates, highlighted in yellow.
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If you close the tutorial, you can continue from the moment you stopped. Go to More options -> Tutorials and updates -> click Continue watching:
New features
When there are new features available, a yellow dot appears next to More options (1) and the Tutorials and updates (2) in the More options list is highlighted in yellow:
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Click Next feature to move further or X to close the pop-up screen.
Conference controls
Users start with mic/ cam off
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This option is reserved for PBX users only. |
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Tick off both Everyone starts with mic off and Everyone starts with cam off if you would like users to access the conference with both their webcams and microphones disabled. |
Microphone, Speakers and Camera settings
- 1 - Click to Mute/ Unmute your microphone or click the small Arrow up icon to access your microphone and speakers settings:
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- 3 - Access Microphone/ Speakers/ Camera settings
- Click three dots (More actions) in the lower central side of the screen
Click Settings: on the Devices tab you can choose your devices as well as play a test sound
Set a background picture
Additionally, you can set a virtual background picture:
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To upload your own backgrounds, click Add backgrounds.
Push-to-talk
In case you prefer to keep your microphone muted and unmute only when you speak, you can use Push-to-talk option:
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Read more in the chapter Keyboard shortcuts.
Noise suppression
The feature reduces background noise and echo. Ideal for cases when several participants are in the same meeting room.
- Click three dots (More actions) button
- Click Noise suppression:
Video quality
You can adjust the quality for your video streaming.
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Or click on the icon in the upper central side of the screen:
Language settings
To change the language of the interface:
- Click three dots (More actions) in the lower central side of the screen
- Click Settings
Settings dialog opens, click on the tab More
Select the language from the drop-down list and click OK to apply
Get Conference ID and Dial-in numbers
Click the Participants icon in the lower central side of the screen
- On the panel that opens at the right side of the screen, click Conference ID and Dial-in numbers:
On the screen that opens you can view the Conference ID and Dial-in phone numbers to enter the conference in audio-only mode:
At the bottom of the screen, you can find More numbers option:
Toggle between Tiles view and Sidebar view
Tiles view:
Sidebar view:
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If required, you can change size of Sidebar view by dragging its border to the right/left:
Pin a user
To have a particular participant visible at all times, regardless of who is speaking, you can pin a user. For this, just click on the relevant user during the conference. Pinned user is displayed with the following icon:
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- Go to More actions -> Settings
- Proceed to the More tab and set the max number of participants to be pinned:
View Info panel
Click on the info icon in the upper right side of the screen (1) to open Info frame (2):
Chat
To enter group chat (with all the users):
Click on the Open chat button (bubble icon) in the lower central side of the screen
- The chat panel opens below:
To close the chat, click on the Open chat button (bubble icon) again.
Adjust microphone volume of certain participants
You can decrease mic volume for separate users or completely mute them (for yourself):
- Find the user whose microphone volume you wish to adjust
- However the mouse cursor over three dots in the upper right-hand side of the user's preview
Move the blue indicator to the left to decrease the volume / to the right to increase the volume:
Screen sharing
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Supported browsers:
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Otherwise, you can click again the Screen icon (the icon turns white again when the screen sharing session is terminated).
Remote control
During screen sharing, it is possible to request or provide remote control of the shared screen.
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Notes:
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Give remote control
To give remote control of the screen you’re sharing:
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Once user clicks Ok, remote control gets enabled and the user can manage the mouse cursor on the screen shared.
Request remote control
To request remote control:
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To accept the request and give control, click Ok. If you are not sharing your screen yet, you are suggested to start screen sharing now. Once you've enabled screen sharing, user can manage the mouse cursor of the screen you’ve shared.
Disable remote control
Remote control can be disabled either by the user who is sharing the screen, or by the user who has control. To disable remote control, hover the mouse cursor over three dots of the preview of user and click Disable remote control:
Share a YouTube video
To start sharing a YouTube video:
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- Click again three dots (More actions) in the lower central side of the screen
- Click Stop video, the video sharing is stopped
Raise your hand/ Send reactions
To raise your hand:
- Click on the Hand icon (Raise/ Lower your hand) in the lower central side of the screen
- The Hand icon turns yellow for the user who has raised the hand. A yellow Hand icon is displayed in the upper part of the preview of the user who has raised the hand:
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- Click on the Arrow up icon (Open reactions menu) and click on a reaction
Use Whiteboard
Whiteboard feature includes a set of tools to draw different shapes, elements, add text, which allows to share your ideas with other participants in a visual way.
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Note: When user clicks Hide whiteboard, the Whiteboard gets hidden for this user only and not all participants of the conference. Other users, who want to hide the Whiteboard, also need to click More actions -> Hide whiteboard. |
Other control options
In addition to being able to decide whether participants should start with their webcams and microphones enabled/ disabled, there are other options available for PBX users:
- Mute separate users or ask them to unmute
- Mute all users except for one
- Disable camera of separate users
- Disable camera of all users except for one
- Remove users from the conference
- End meeting for all
- Conference recording
- Live streaming
Mute users
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This option is reserved for the PBX users only. |
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- Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
- Click Mute everyone else:
- A new dialog opens, click on Mute to confirm
Disable users' camera
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This option is reserved for PBX users only. |
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- Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
- Click Disable camera of everyone else:
Allow users to unmute/ enable video
By default, meeting participants can mute/ unmute themselves and enable/disable camera when they want. But if required, you can disallow them to unmute or to enable video:
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Note: In case unmuting/enabling video was disallowed, to unmute themselves or to enable video, meeting participants should raise a hand -> user should press Ask user to unmute -> the participants gets possibility to unmute/ enable video. |
Remove users from a conference
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This option is reserved for PBX users only. |
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- Click three dots (More actions) at the bottom menu
- Press End meeting for all:
Conference recording
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Only users within a PBX can manage recordings (start, stop, access the list of recordings); not unavailable for external users. |
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Important:
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Live streaming
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Only users within a PBX can start or stop live streams; not unavailable for external users. |
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- Click once again on three dots in the lower central side of the screen
- Click Stop live stream
- New dialog opens; click Stop live stream to confirm
Leave the meeting
To leave the conference:
- Click the red handset icon (Leave the meeting) in the lower central side of the screen to leave the conference:
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If a user is left alone in a conference for more then a minute, the relevant notification is displayed and the conference session is stopped automatically within 30 seconds:
Miscellaneous
Participants stats
You can view speaker statistics, to understand how much time each user spoke during the conference:
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Participants stats gets reset each time you leave/ access again the conference room or in case you refresh the browser tab. |
Talk ratio and Hints
x-bees conference offers functionality, especially useful for sales people, that allows to monitor the talk ratio, duration of the longest monologue and shows hints to agents during the conference.
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Talk ratio is also displayed on Speaker Stats window under Speaker Time, which includes total talk time | the longest monologue | talk ratio compared to other participants:
Enable Hints
You can enable real-time sales coaching hints to be shown to agents during the conference. To activate hints, go to More actions -> Settings -> Hints -> tick off Enable real-time hints:
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Note: The first notification is shown not earlier than in 5 minutes after the conference start. Further notifications are displayed in the following intervals: after 3 minutes, 7 minutes, 15 minutes. |
Connection quality indication
You can see the current connection quality for each user participating in the conference:
- Hover the mouse cursor over the user whose connection status you would like to check
- Hover the mouse cursor over the green or yellow Connection quality icon (color depends on the current connection quality) in the upper left-hand corner of the preview
- New dialog is displayed with the information on connection, bitrate, packet loss etc
- Click Show more in that dialog to see more details about your own connection quality
Manage sound settings
By default, you hear a system sound whenever a user joins or leaves a conference, etc. You can manage these sounds in Settings:
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The sound settings are saved and used for your future conferences.
Keyboard shortcuts
For your convenience you can use keyboard shortcuts.
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- Click on three dots in the lower central side of the screen
- Click View shortcuts
- A new dialog Keyboard shortcuts opens:
x-bees conference on mobile
When the conference starts, the green Join button appears on the Inbox tab:
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