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Wildix Business Intelligence (WBI) is a pure innovation--a set of services that, thanks to Artificial Intelligence (AI), allow businesses to significantly automate and streamline their daily processes and communication. Updated: January February 2023 Permalink: https://wildix.atlassian.net/wiki/x/nxTOAQ |
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All WBI services, expect for Worldwide Phonebook, are available only with:
Premium License
Monthly / Yearly / Five year subscription on Per User PBXs (not available on Lifetime PBXs and Per Service PBXs)
Worldwide Phonebook is available only for CLASSOUND-enabled PBXs in the USA and Canada.
More details: https://www.wildix.com/licensing/.
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With the help of Speech Synthesis Markup Language, you can make your TTS responses seem more like natural speech. Consult TTS Synthesis Markup Language for details. |
Worldwide Phonebook
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System-wide feature: 1 Premium license activates the feature per systemThe feature is available for CLASSOUND-enabled PBXs in the USA and Canada, regardless other WMS licenses. |
With Worldwide Phonebook caller name lookup service you will always know who is calling you, showing whether the call is coming from a mobile or fixed network, even if the person is not present in the enterprise phonebooks or is calling from a different phone number or the caller name could not be defined.
If a caller is not found in the colleagues phonebook and in the enterprise’s shared phonebooks, the system searches in online resources.
It’s possible to disable the service The feature is activated by default on all CLASSOUND-enabled PBXs, but it’s possible to deactivate it by adding the Global Dialplan variable variable EXTCONTACTLOOKUP=no.
Automatic Speech Recognition (ASR)
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