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  1. Enter/ select a phone number in Collaboration Search field -> click 2 Way SMS: [number].


  2. A group chat is automatically created, which includes the PBX user who is sending the SMS and the receiver. You can manage it as an ordinary group chat: change the title, add/ remove participants (you can find details in Collaboration User Guide).

When an external user sends an SMS message to the company DID number (activated via CLASSOUND service), a group chat is automatically created, too. It includes PBX users who matched according to the Dialplan procedure or those who match licenses and Office number requirements; the conference title coincides a DID number from which messages are sent:

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  • Min. supported versions: 
    • WMS: 5.03.20210826.1
    • iOS mobile app: 8.1.45805
    • Android mobile app: 5.02.06
  • The UK Country Code (+44) set in WMS Settings -> PBX -> Language and Region

  • Available for new mobile number: United Kingdom (2-way SMS) CLASSOUND DIDs


Usage

Two-way SMS via CLASSOUND allows both sending and receiving SMS within the UK:

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It is also possible to send mass outgoing SMS via API. Check the relevant section of this guide for detailed instructions: Mass SMS sending via API.

Outgoing SMS for other DIDs (e.g. European DIDs)

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Note

Notes: 

  • Only outgoing SMS are supported.
  • To provide possibility for clients to contact back the sender, you can add Kite link to the SMS message. Kite documentation: Wildix WebRTC Kite - Admin Guide: Create Kite link
  • If you want to change sender name (User Name), you can do it in 2 ways: 
    • Manually: change name of relevant user in WMS -> Users
    • Automatically via API: https://{domain}/api/v1/doc/#operation/updatePBXColleague 
      API documentation can be accessed via PBX or by the link: https://www.wildix.com/wp-content/wms-api/.
    • For accessing API, UC-Business license is required. 
  • Unless wrong phone number is provided, outbound bulk SMS are considered delivered by default.


Warning

Note for US customers:

  • Sending bulk outbound SMS is allowed only from customer’s DID, to comply with comply with US requirements of numeric sender ID. Sending from customer's name is not supported.
  • Office DID should be indicated in WMS -> User -> Office number.    

Sending bulk SMS via Collaboration

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