Document description
Created: June 2019
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Use case
A user wants to create a recorded message that is played before the default voicemail greeting. This could be a message that announces working hours or time off and is user specific.
Dialplan configuration
Add two called numbers:
- 1AltGreetXXX - a message is played before the default voicemail greeting
- 2AltGreetXXX - a message is played instead the default voicemail greeting
Then add the following Dialplan applications:
- Set -> theExt -> ${EXTEN:9} - creates a variable called "theExt" and assigns extensions to it
- Custom application -> Playback(/var/spool/callweaver/voicemail/${theExt}/1) (add it to the first called number) / Playback(/var/spool/callweaver/voicemail/${theExt}/2) (add it to the second called number) - plays personal recordings
- Go to voicemail -> ${theExt} -> sends a call to voicemail
How to use it
A user can then forward calls to either "1AltGreetXXX" or 2AltGreetXXX" where XXX is an extension number.
Option 1. Add a message to be played before the default voicemail greeting
If you want to have a custom greeting like "Holiday Alert, I will be away until Tuesday July 2nd" that plays before your usual greeting
Step 1. Record personal recording
Record a message using the string 84*1*1
where
- 84 - Feature code "Personal Record"
- 1 - the ID number of a recording
- 1 - the option allowing you to start the recording
Step 2. Set up call features
- Go to Collaboration -> Settings -> Features
- Activate away class and enable Call Forward All option
- Start typing 1AltGreetXXX, where XXX - is the extension number
- Click Save
Note: if you have Outlook integration that might change your Collaboration user status, add 1AltGreetXXX to all call statuses (available, DND, away) for Internal and External call types.
Option 2. Add a message to be played instead of the default voicemail greeting
If you want to record a greeting that has alternate instructions for callers that completely replaces your usual greeting.
Step 1. Record Personal Recording
Dial the string 84*2*1 -
where
- 84 - Feature code "Personal Record"
- 2 - the ID number of a recording
- 1 - the option allowing you to start the recording
Step 2. Set up call features
- Go to Collaboration -> Settings -> Features
- Activate away class and enable Call Forward All option
- Start typing 2AltGreetXXX, where XXX - is the extension number
- Click Save