Submitting a Case via Wildix Partner Community

Introduction

Wildix Partner Community provides an easy and convenient way to submit a customer care _________

Submit a case

1. On the Home page, click Submit a Case button:

2. Select type of your case and click Next.

Here is the overview of case types you can choose from:

• Customer Care: Resolve billing issues, check invoices and ensure your account is up to date
• Feature Request: Ask for additional features or integrations with our feature request option
• Tech Support: Report technical issues and get help with all aspects of the Wildix Blue ecosystem
  
  
  

3. Choose Case Reason (e.g. Billing / HWaaS / Orders / CLASSOUND, etc.)

4. Choose Category (for some case reasons, the field is not required)

5. Where appropriate, select the Sub-category and click Next:

6. Search for the necessary product and select it from the list:  

7. Enter case Subject and Description and attach any files that are relevant for the case, and click Submit:

8. After clicking Submit, you get the confirmation in Partner Community with the link to your case:

Also, confirmation is sent to your email, which includes the name of the case, case number and link to the Case: