This guide for the end user provides the basic information on how to connect and use your WP4X0.
Updated: January 2018
WMS version: 3.87
Permalink: https://confluence.wildix.com/x/BQI8AQ
Packing list
- 1 x WP4X0 Phone
- 1 x handset
- 1 x handset cord
- 1 x stand
Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.
Phone overview
Connecting the phone
Rear panel:
1 – handset port
Attach the handset using the handset cord
2 – headset port
Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO)
3 – Internet port
Connect the phone to the Wildix PoE Switch using Ethernet cable
4 – AC power jack
If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable
5 – PC port
For connection to PC (optional)
6 – Ext port (WP480G/WP490G)
Used to connect wireless headset adapter WPEHS (WP480G/WP490G) / keypad extension module WP490EXT (WP490G); online guide: WHS, WP490EXT, WPEHS – Quick Start Guide
Note: for provisioning of WP4X0, read WMS Start Guide.
Keypad instruction
Note: keypad instruction for WP410 sept 2016 is equal to WP410 2017.
1 – LED indicator
- Flashing: Incoming call / Missed call / New VM message
- Off: In the standby mode
2 – Soft keys
Used to confirm different operations indicated on the screen above the corresponding soft keys.
On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu
- History: access call history and call from history
- Phonebook: access to shared PBX phonebooks and call from phonebooks
- Features: call features, read Appendix 2: Call features for details
- Menu: phone settings, read Appendix 3: Menu for details
3 – Navigation Keys
Use to select and confirm different menu options; Use Navigation keys to move between the pages of BLF keys
4 – BLF / function keys
Monitoring of users and features, read Appendix 1: BLF keys for details
5 – Speaker key
Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / headset / handset mode
6 – Volume keys
Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)
7 – Headset key
Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode
8 – Mute key
Press during a call to disable / enable the microphone
9 – Redial key
Press twice to redial the last called number
10 – Voicemail key
Access Voicemail graphical menu (long press on WP410 / WP480G 2016)
11 – Quick DND key
Long press enables / disables “Do not disturb”
12 – Phonebook key
Press to access the PBX shared phonebooks
Note: phonebooks must be set up by the PBX administrator on WMS side.
13 – Transfer key
Log in
Dial 99 from the phone (“Login” feature code) and follow the audio instructions:
- Enter your extension number
- Enter your password
Note: password of “admin” user is also accepted.
HOW DO I ENTER THE PASSWORD FROM THE PHONE?
- Enter digits instead of lower and upper case letters and * (asterisk) instead of all the special characters:
- Instead of letters, press corresponding digits on the phone’s keypad (e.g. if you need to enter A or B, press “2”)
- No difference between uppercase and lowercase letters (press “2” to enter A or a)
- Press * instead of all the special characters (to enter such symbols as $, %, &)
Press the button just once to enter any option corresponding to this button (e.g. to enter 2, A, B or C, press the button “2” just once, not twice, not three times)
EXAMPLE: Password: 4Ag7$Z: 4 – press 4, A – press 2, g – press 4, 7 – press 7, $ – press *, Z – press 9.
Call management
Place a call
- Lift the handset
- Dial the number and press Send Soft key or wait till the call will be placed automatically
Notes:
- Press Speaker key to start a call in Speaker mode
- Press Headset key to use the headset (if connected)
Call from Phonebook:
- Press Phoneb Soft key or Phonebook key
- Press Filter Soft key and select a phonebook
- Press Search Soft key then type the name/ number
- Press Dial Soft key
Note: in Colleagues phonebook users are displayed with their realtime status (available / offline / busy / incoming call / absent / dnd)
Answer a call
- Lift the handset
- During a call: press Answer Soft key
Note: it is possible to receive more than one call at a time, in case "Call Waiting" feature is enabled in Collaboration Settings -> Features.
Silence the ring of an incoming call without answering: press Silence Soft key.
Forward a call without answering: press Fwd Soft key, dial the number, press OK Soft key.
Decline a call
- Press Reject Soft key
Hold
- Press Hold Soft key during a call
- Press Resume Soft key to resume
If you have several calls on hold: use Navigation keys to select the call -> then press Resume
Make a second call:
- Press New Soft key
- Dial a number or press Select Soft key to search for a contact in History or in Phonebook
Transfer
Blind transfer
Transfer without notifying the person who receives the call transfer:
- Press Trans Soft key or Transfer key during a call (the call is put on hold)
- Dial the number or press Select Soft key to search for a contact in History or Phonebook
- Hang up or press Trans Soft key
Blind transfer via BLF keys:
Press the BLF key configured as "Colleague" with “Direct Transfer” option enabled during a call
Attended transfer:
Transfer with notification to the person who receives the transfer:
- Press Trans Soft key or Transfer key during a call (the call is put on hold)
- Dial the number or press Select Soft key to search for a contact in History or Phonebook
- Wait till the second party answers
- Hang up or press Trans Soft key
Attended transfer via BLF keys:
Press the BLF key configured as “Colleague” during a call (“Direct Transfer” should be disabled)
- Wait till the second party answers
- Hang up or press Trans Soft key
Conference
- Put the first call on hold
- Make a second call to the contact you wish to invite to the conference call
- When the third party responds, press Conf Soft key
Press Split Soft key to split the two calls or hang up to end the conference.
Listen to Voicemail messages
- Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
- Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
Troubleshooting
For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual
Appendix 1: BLF keys
Note: BLF keys are set up by a user via Collaboration or by PBX administrator via WMS. Refer to Function keys / BLF keys for WP Instruction for more information.
- 4 BLF keys (2 pages) for WP410 Sept 2016 / 2017 (use Navigation keys to move between the pages):
- 16 BLF keys (2 pages) for WP480G 2017 (use Navigation keys to move between the pages):
- 30 BLF keys (2 pages) for WP490G 2017 (use Navigation keys to move between the pages):
- 16 BLF keys (2 pages) for WP480G 2016 (use Navigation keys to move between the pages):
Note: keys 4-7 are not displayed on the screen of the Page 1, however they can be used for Speed Dial.
- 18 BLF keys scheme for WP490G 2016 (use Navigation keys to move between the pages):
Note: this operation must be made by the system administrator!
In case you have problems with your phone, please contact the PBX administrator.
Appendix 2: Call features
Press Featur. Soft key from the standby mode to access the menu.
Note: call features are synced between all the devices of a user and can be also set from Collaboration / WMS / WP600A/WP600ACG / iOS/Android app.
Status: Available / DND / Away
Note: all the features below are applied only for the selected user status.
- Until (only for DND / Away): Time / Date
set expiry time and date for user status
- Activate (only for DND / Away): On / Off
When disabled, call features for DND and Away statuses cannot be changed
- Until (only for DND / Away): Time / Date
Call type: Internal / External/ Blacklist / Whitelist
Note: all the features below are applied only for the selected call class.
- Call reject: On / Off
- Call forwarding:
- busy: On / Off
- unavailable: On / Off
- forced: On / Off
Set the destination for each type of call forwarding: enter the phone number or “VOICEMAIL”
- Call waiting: On / Off
Enable call waiting to be able to receive more than one call at a time Mobility: On / Off
If enabled, after a timeout, incoming calls are routed also to your mobility extension number; phone number and timeout can be specified in Collaboration SettingsRing Tone: select the ringtone
Appendix 3: Menu (Phone settings)
- Status: view IP, Mac, Firmware of your phone
- Backlight settings
- Audio settings: adjust Talk, Tone, Mic, Key, Ring Volume, Headset Ring Mode (allows you to decide whether ringtone should be played via Headset or Handset when Headset is connected) and Handsfree sound input (allows you to select the active microphone during the "hands-free+handset picked up" mode)
- Network: access to this menu is recommended for PBX administrator
- Autoprovision: access to this menu is recommended only for PBX administrator