This guide for the end user provides the basic information on how to connect and use your WP4X0.
Updated: January 2018
WMS version: 3.87
Permalink: https://confluence.wildix.com/x/BQI8AQ
Packing list
- 1 x WP4X0 Phone
- 1 x handset
- 1 x handset cord
- 1 x stand
Additionally you can purchase handsets, headsets, EHS adapter, keypad extension, power adapter.
Phone overview
Connecting the phone
Rear panel:
1 – handset port
Attach the handset using the handset cord
2 – headset port
Attach the headset (optional; we recommend Wildix Headsets WHS-MONO, WHS-DUO)
3 – Internet port
Connect the phone to the Wildix PoE Switch using Ethernet cable
4 – AC power jack
If Power Over Ethernet is not used: connect the phone to AC power using an External Power Adapter (check WP datasheet for compatible adapters) and connect the phone’s Internet port (3) to the Internet using Ethernet cable
5 – PC port
For connection to PC (optional)
6 – Ext port (WP480G/WP490G)
Used to connect wireless headset adapter WPEHS (WP480G/WP490G) / keypad extension module WP490EXT (WP490G); online guide: WHS, WP490EXT, WPEHS – Quick Start Guide
Note: for provisioning of WP4X0, read WMS Start Guide.
Keypad instruction
Note: keypad instruction for WP410 sept 2016 is equal to WP410 2017.
1 – LED indicator
- Flashing: Incoming call / Missed call / New VM message
- Off: In the standby mode
2 – Soft keys
Used to confirm different operations indicated on the screen above the corresponding soft keys.
On the idle screen soft keys provide access to phone’s menus: History; Phonebook; Features; Menu
- History: access call history and call from history
- Phonebook: access to shared PBX phonebooks and call from phonebooks
- Features: call features, read /wiki/spaces/DOC/pages/30281979 for details
- Menu: phone settings, read /wiki/spaces/DOC/pages/30281704 for details
3 – Navigation Keys
Use to select and confirm different menu options; Use Navigation keys to move between the pages of BLF keys
4 – BLF / function keys
Monitoring of users and features, read /wiki/spaces/DOC/pages/30281726 for details
5 – Speaker key
Press to place a call / answer a call in speaker mode or press during a call to switch between speaker / headset / handset mode
6 – Volume keys
Use to adjust the audio volume (during a call), the ringer volume (in the standby mode or while receiving an incoming call), the speaker volume (in the speaker mode)
7 – Headset key
Press to place a call / answer a call in headset mode (when headset is connected) or press during a call to switch between speaker / headset / handset mode
8 – Mute key
Press during a call to disable / enable the microphone
9 – Redial key
Press twice to redial the last called number
10 – Voicemail key
Access Voicemail graphical menu (long press on WP410 / WP480G 2016)
11 – Quick DND key
Long press enables / disables “Do not disturb”
12 – Phonebook key
Press to access the PBX shared phonebooks
Note: phonebooks must be set up by the PBX administrator on WMS side.
13 – Transfer key
Log in
Dial 99 from the phone (“Login” feature code) and follow the audio instructions:
- Enter your extension number
- Enter your password
Note: password of “admin” user is also accepted.
HOW DO I ENTER THE PASSWORD FROM THE PHONE?
- Enter digits instead of lower and upper case letters and * (asterisk) instead of all the special characters:
- Instead of letters, press corresponding digits on the phone’s keypad (e.g. if you need to enter A or B, press “2”)
- No difference between uppercase and lowercase letters (press “2” to enter A or a)
- Press * instead of all the special characters (to enter such symbols as $, %, &)
- Press the button just once to enter any option corresponding to this button (e.g. to enter 2, A, B or C, press the button “2” just once, not twice, not three times)
EXAMPLE: Password: 4Ag7$Z: 4 – press 4, A – press 2, g – press 4, 7 – press 7, $ – press *, Z – press 9.
Call management
Place a call
- Lift the handset
- Dial the number and press Send Soft key or wait till the call will be placed automatically
Notes:
- Press Speaker key to start a call in Speaker mode
- Press Headset key to use the headset (if connected)
Call from Phonebook:
- Press Phoneb Soft key or Phonebook key
- Press Filter Soft key and select a phonebook
- Press Search Soft key then type the name/ number
- Press Dial Soft key
Note: in Colleagues phonebook users are displayed with their realtime status (available / offline / busy / incoming call / absent / dnd)
Answer a call
- Lift the handset
- During a call: press Answer Soft key
Note: it is possible to receive more than one call at a time, in case "Call Waiting" feature is enabled in Collaboration Settings -> Features.
Silence the ring of an incoming call without answering: press Silence Soft key.
Forward a call without answering: press Fwd Soft key, dial the number, press OK Soft key.
Decline a call
- Press Reject Soft key
Hold
- Press Hold Soft key during a call
- Press Resume Soft key to resume
If you have several calls on hold: use Navigation keys to select the call -> then press Resume
Make a second call:
- Press New Soft key
- Dial a number or press Select Soft key to search for a contact in History or in Phonebook
Transfer
Blind transfer
Transfer without notifying the person who receives the call transfer:
- Press Trans Soft key or Transfer key during a call (the call is put on hold)
- Dial the number or press Select Soft key to search for a contact in History or Phonebook
- Hang up or press Trans Soft key
Blind transfer via BLF keys:
Press the BLF key configured as "Colleague" with “Direct Transfer” option enabled during a call
Attended transfer:
Transfer with notification to the person who receives the transfer:
- Press Trans Soft key or Transfer key during a call (the call is put on hold)
- Dial the number or press Select Soft key to search for a contact in History or Phonebook
- Wait till the second party answers
- Hang up or press Trans Soft key
Attended transfer via BLF keys:
Press the BLF key configured as “Colleague” during a call (“Direct Transfer” should be disabled)
- Wait till the second party answers
- Hang up or press Trans Soft key
Conference
- Put the first call on hold
- Make a second call to the contact you wish to invite to the conference call
- When the third party responds, press Conf Soft key
Press Split Soft key to split the two calls or hang up to end the conference.
Listen to Voicemail messages
- Press Voicemail key to access the graphical Voicemail menu (long press on key “1” on WP410 / WP480G 2016)
- Select the message and press Play Soft key to listen to the message; press Info Soft key for more information (Name, Number, Date, Duration) and then Delete to delete the message
Troubleshooting
For reset and recovery of WP4X0 2015-2017, refer to Reset and Recovery of WP410 2015-2017 Manual
Note: this operation must be made by the system administrator!
In case you have problems with your phone, please contact the PBX administrator.