CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.
CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls.
More information on CLASSOUND: https://www.wildix.com/classound/
Read the document How to configure and use CLASSOUND.
CLASSOUND terms of license
All services related to the same PBX have the same terms and expiration date.
Here are some examples:
- In case you activate CLASSOUND on a PBX with yearly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Yearly as well.
- You have a PBX with monthly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Monthly as well.
-> You cannot have a monthly service connected to a yearly PBX (or to any PBX with a different kind of license).
Ex. of the same expiration date for services and a PBX:
- You activate a PBX with yearly licenses in May 2020: expiration will be in May 2021. After a while, you order CLASSOUND for that PBX in August 2020. In this case, CLASSOUND will expire the same date as the PBX: May 2021, and the cost will be prorated to the effective period (August 2020 - May 2021).
- The same rules apply to monthly and 5 year services.
-> The expiration date must be the same for the PBX and the services connected to that PBX.
Procedure to place a new DID order or to order a number porting
Only Wildix Partners can place CLASSOUND order requests.
Step 1. Prepare the documents
To order a new DID number you need to prepare the following documents:
- France: proof of address and proof of ID (more details: France)
- DACH (Germany, Austria, Switzerland): proof of address (more details: Austria, Germany, Switzerland)
- Italy: proof of Italian business registration (Visura) and the business owner’s national ID (more details: Italy)
For number porting, in addition to the documents specified above, you need to prepare the following documents:
- Download, fill out and sign the LOA documents (find the LOA documents for your country below)
- Last invoice
In case your country is not present on this page and there is no LOA archive for your country: send us the order via the form please (at a certain step you will have the option to select "Other" (for Porting only or for NEW DID only), we will get in touch with you in case any additional documents will be needed.
Step 2. Fill out the form and upload all the required documents
Follow this link: https://www.wildix.com/classoundform
LOA documents (For number porting)
Austria
Belgium
Canada
France
For French DID we also need a customer’s business to be registered in the same area where the number is requested.
For a company end-user we will need to receive an Enterprise Registration Certificate/Business Registration document (such as a Kbis or INSEE document). Note that this document primarily serves as a proof of ID for a business end user. You can submit it also as the proof of address should the relevant address be stated on it. Should the relevant address not be stated on this document, you will need to provide a valid proof of address* in addition.
*Valid proofs of address include third party issued monthly bank statements and public utility bills (showing regular use of services) that have been issued in the last six months and government documents (issued in the last year) and they must provide all the necessary information in the added address on the platform.
Germany
For German DID we also need a customer’s business to be registered in the same area where the number is requested. Acceptable documents are Handelsregisterauszug (Commercial Register) or Bescheinigung der Gewerbeanzeige (Business Registration).
For German numbers we can not accept utility bills as proof of address. The proofs are to be from official sources to be used to substantiate the end user has legal presence at the location within Germany.
Documents issued by a local authority (government agency) such as proof of residence from the municipality or a proof of business registration from the trade registry are more than acceptable.
The document should be complete, issued to the relevant company and state the relevant address on the document and it needs to be issued by an official state, municipality, government, authority or trade/commerce organisation.
Italy
For Italian DID we also need a proof of Italian business registration (Visura) and the business owner’s national ID.