Take the steps described in this Guide to upgrade Wizyconf PTZ camera in order to enable / disable the audio-tracking function.
Created: June 2020
Permalink: https://confluence.wildix.com/x/P4GEB
Requirements
- Windows 10 OS
- USB 3.0 TypeA-TypeB hi-quality cable, one meter max length
- Wildix Wizyconf PTZ Camera
Upgrade procedure
Run WildixCameraUpgrader.exe application:
Connect the PTZ camera to the USB 3.0 port on your computer/ laptop
Important: use your PC's or laptop's USB port. Do not use any USB hubs or extenders!
Wait til the application detects the PTZ camera:
Download the firmware Wildix_PTZcam_firmware_v3.1.68.db and click Select File to upload it:
Click Upgrade button and confirm the upgrade procedure by clicking Yes:
Wait til the application upgrades the PTZ camera
Important: the procedure can take up to 20 minutes. Do not disconnect the camera during the upgrade procedure. It can harm your camera!
When the upgrade is completed, a popup window with a success message is displayed:
Appendix 1. Troubleshooting
Q: PTZ camera upgrade failed or Application can’t detect the PTZ camera
A:
- Try to use a different USB cable
- Try to use a different USB3.0 port on your computer
- Disconnect any unnecessary USB devices from your computer/ laptop
- Do not use any USB hubs or extenders
Q: I connected the PTZ camera, but I see the “Unsupported device connected” message
A: Disconnect all other USB devices and connect only the Wildix PTZ camera.
Q: I accidentally disconnected the PTZ camera during the upgrade procedure
A: Connect the PTZ camera back and follow the instructions described above.