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Wizyconf Quick Start Guide - Draft

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This Quick Start Guide explains how to provision Wizyconf via WMP and access, participate in conferences.

For the installation and connection, consult Wizyconf Installation Documentation.

Created: July 2019

Minimum WMS version: 4.01.44034.20

Permalink: https://confluence.wildix.com/x/GQAxAw

Provisioning and configuration

WMP Provisioning

Prerequisite: you must have available Wizyconf which you had previously ordered and had it shipped to you.

  • Go to WMP -> select a customer

  • Select the PBX -> click Options button (three dots) and choose Devices from the drop-down list:

  • Click + to add Wizyconf:

  • The list of all your available devices opens; select Wizyconf and click Add to assign it to the PBX: 

  • Go to WMS -> Devices: provisioned Wizyconf appears on the list:  

Important: After Wizyconf is provisioned, its status in WMS -> Devices stays gray, no IP and firmware are indicated.

Assign Wizyconf to user

Important: Before assigning, make sure that a user has Wizyconf License previously purchased on WMP. If the user doesn't have the correct license, the error notification is displayed on Wizyconf.


  • Go to WMS -> Devices

  • Select Wizyconf and click Assign to user 

    Note: Once the user is assigned, it is impossible to delete him, you can just re-assign Wizyconf to another user.

Important: 1 Wizyconf account can be used with 1 Wizyconf. 


The first upgrade

Note: You may need to connect a mouse and a keyboard for the upgrading procedure.

Prerequisites:

  • DHCP Server 
  • Stable internet connection

Upon the first launch, Wizyconf is automatically upgrades its firmware. The notification about the upgrade is displayed. It takes up 10 minutes to complete the upgrading process (depends on the Internet connection). Then Wizyconf is rebooted automatically. 

Notes: 

  • Wyziconf is upgraded from firmware.wildix.com server
  • Port used by Wizyconf: tcp:443


Note: Wizyconf upgrade is not displayed on WMS interface,  





Connection Error" notification at the very beginning means:

  • There is no Internet connection
  • The device is not assigned/ provisioned on WMP
  • the PBX is not reachable 

Note: Please do not press Back, use Retry key! - won't be included, will be improved.

Accessing the conference 

If the procedure is correct, the Conference list is displayed on Wizyconf.

Note: If a user is invited to a conference, press Refresh on Wizyconf to display the conference in the list.


If a wrong user is assigned to Wizyconf, assign the correct user and turn on/ turn off (disconnect and connect) Wizyconf via Power key on Wizyconf-Core

Appendix 1. Troubleshooting 

Issue: After 

Reason: the old password is used

Solution: Autorize Wizycong via Collaboration

  • The following notification is displayed on Wizyconf:


An example: Delete the device from WMS Devices and then click Sync from WMP → the device will appear → the notification "Device not assigned to any user" is displayed on Wizyconf.

To authorize this device enter this code: => the code should be entered in Collaboration from any user from the same PBX → press Retry on Wizyconf - this can be used after you use backup and the password may change → the tokens are different on Wizyconf 




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