This technical note explains how to update Wildix headset WHS with USB connector 2017.
Permalink: https://confluence.wildix.com/x/HgeIAQ
Updated: December 2018
WHS with USB connector 2017
If USB connector for your WHS looks like this one, this means you can follow these instructions to update the Firmware:
To understand whether or not you need to update the firmware, and to which version, please see the Changelog.
How to update Firmware
To update the Headset integration and the Firmware of the USB connector of your WHS 2017 to the latest version, proceed as follows:
Step 1. Update Headset Integration
Update Headset integration from Collaboration to the latest version (notification about new version appears automatically, follow it, or update it from Collaboration Settings -> Extensions):
Step 2. Update Firmware
For Windows PC: download the ZIP archive from this folder – LINK:
Unarchive the folder
Launch UpgradeFirmware.exe
Click Browse
Select Full Firmware File (*.ptf)
Select Wildix WHS.ptf
Connect the WHS headset to PC using USB cord
Click Upgrade
IMPORTANT: do not power off the PC, do not disconnect the device and do not close the program during the update procedure!!!
Wait till the firmware upgrade is finished:
Disconnect the USB connector and connect it again to see the change
Changelog
December 2018
Disclaimer:
Uploading this FW will increase volumes above the EU regulation of 80 dBM as documented here:
Changelog:
- Increased audio level on Speaker
September 2017
This FW version can be downloaded here: https://drive.google.com/drive/folders/1JtaWIEhDJ1W37G-Z5IpN8Slnch-9z90i?usp=sharing
Changelog:
- Call control does not work correctly on new WHS via USB connector
- Correct behavior: press call button once to answer a call / to hang up; press Volume control buttons to adjust volume; press Mute button once to mute / unmute
- LEDs do not work correctly
- Correct behavior: call button LED turns on during a call / ringing; mute LED turns on when the other party is muted.